Remote Pharmacy Customer Care Specialist

Elevance Health; Las Vegas (NV); Hybrid; USD 23,000 - 35,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) plan with match

Employee stock purchase plan

Job summary

BioPlus Specialty Pharmacy in Las Vegas is hiring a Pharmacy Customer Associate I. The role focuses on handling customer inquiries by phone and email for retail and mail-order prescriptions, delivering high-quality service and support.

The position allows virtual work with required in-person training, followed by a hybrid work arrangement; training includes five weeks, with some onsite sessions. Benefits and equal opportunity employment are emphasized.

Qualifications

• HS diploma or equivalent; experience in an automated customer service environment.
• Healthcare/pharmacy customer service experience preferred.

Responsibilities

• Respond to basic customer questions via telephone and written correspondence regarding pharmacy retail and mail order prescriptions.
• Develop positive customer relations and coordinate with internal teams to resolve requests in a timely manner.
• Provide proactive, thorough solutions and help customers navigate available tools and resources.

Skills

Customer service

Phone support

Written communication

Problem solving

Education

High school diploma

Job description

BioPlus Specialty Pharmacy in Las Vegas is hiring a Pharmacy Customer Associate I. The role focuses on handling customer inquiries by phone and email for retail and mail-order prescriptions, delivering high-quality service and support.

The position allows virtual work with required in-person training, followed by a hybrid work arrangement; training includes five weeks, with some onsite sessions. Benefits and equal opportunity employment are emphasized.