Remote Adherence Care Navigator | CPhT

TEKsystems; Franklin (TN); Remote; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) plan

Life Insurance

Disability insurance

Paid time off

Job summary

TEKsystems is seeking Certified Pharmacy Technicians (CPhT) to serve as Adherence Care Navigators in a high-volume, remote outbound call center. You will conduct 80–100 structured outbound calls per shift to Medicare members, pharmacies and providers, identify adherence barriers, and document interactions across multiple systems.

Strong communication, active listening, empathy, and the ability to work independently in a remote setting are essential.

Qualifications

• CPhT certification active and national certification required.
• High School Diploma or GED.
• 2–5 years pharmacy experience with heavy outbound calls.
• Medicare/managed care experience preferred.
• Ability to work independently in a remote environment.
• Spanish/Chinese/Korean/Cantonese/Vietnamese language skills a plus.

Responsibilities

• Conduct 80–100 structured outbound calls per shift to Medicare members, pharmacies, and providers.
• Identify and resolve medication adherence barriers for patients with chronic conditions.
• Follow call guides, educate patients within defined scope, and document interactions in real time.

Skills

CPhT certification

Remote work

Outbound calls

HIPAA compliance

Independent work

Bilingual (plus)

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

Outlook

Google

Job description

TEKsystems is seeking Certified Pharmacy Technicians (CPhT) to serve as Adherence Care Navigators in a high-volume, remote outbound call center. You will conduct 80–100 structured outbound calls per shift to Medicare members, pharmacies and providers, identify adherence barriers, and document interactions across multiple systems.

Strong communication, active listening, empathy, and the ability to work independently in a remote setting are essential.