Remote Pharmacy Care & Patient Access Coordinator

World Courier Inc.

Kentucky

On-site

USD 23,000 - 32,000

Full time

14 days+

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Benefits offered by this job

Medical, dental, vision

Paid parental leave

Training & mentorship programs

Job summary

Cencora is hiring a Pharmacy Care Coordinator-1 for remote work near Louisville, KY area. You will support pharmacy liaison workflows, coordinate case activities, and maintain records to ensure timely service delivery.

Qualifications include a high school diploma and 2+ years in pharmacy support or related fields; a two-year associate degree is preferred. The role offers full-time hours with competitive hourly pay and benefits.

Qualifications

High School Diploma/GED or equivalent experience required.
Preferred education in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associates degree program or equivalent combination of experience and education.
2+ years of experience in pharmacy support, patient access, healthcare coordination, customer service, reimbursement support, or a related field required.
Certification in pharmacy support, patient access, healthcare administration, customer service, or equivalent preferred.

Responsibilities

Supports pharmacy liaison workflows by handling routine inquiries, documenting requests, and coordinating follow-up with patients, providers, payers, and internal teams.
Coordinates case-related activities such as status tracking, information collection, documentation review, and communication updates to support timely service delivery.
Maintains accurate records in case management, pharmacy, and related operational systems in accordance with established procedures and documentation standards.
Collaborates with pharmacy operations, reimbursement, customer support, and external stakeholders to facilitate routine handoffs and resolve standard issues.
Monitors open requests, service timelines, and pending items to identify delays, communicate updates, and escalate issues when needed.
Supports the preparation and maintenance of job aids, reference materials, and standard documentation that improve consistency across liaison activities.
Provides accurate information on routine processes, requirements, and next steps while referring more complex questions or exceptions to appropriate personnel.