Remote Patient Care Coordinator

Cencora; Kentucky; On-site; USD 28,000 - 39,000; Full time

Job summary

Cencora is hiring for a remote healthcare call center position in the United States. The role involves handling patient inquiries, supporting pharmacy care, and promoting medication adherence. Candidates should have at least two years of healthcare-related call center or similar experience and a high school diploma.

Shift is Monday through Friday from 8:00 AM to 8:00 PM EST as needed. Pay is $20.00 per hour with remote work eligible within 50 miles of Louisville, KY or Carrollton, TX locations.

Qualifications

• Requires a high school diploma and a minimum of two (2) years of experience in a healthcare related call center environment, physician's office or social service environment.
• Preferred education in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associates degree program or equivalent combination of experience and education.

Responsibilities

• Answers and resolves patient inquiries within committed time frames.
• Understands the physical, psychological and social challenges of specific disease states and assists the patient with drug therapy and pharmacy care issues.
• Promotes drug compliance.
• Reports all adverse events related to drug therapy and pharmacy care.
• Establishes and maintains strong customer relationships with physician practices to streamline communication to the patient, payers, pharmacist, nurse, lab and other healthcare related parties.
• Participates in administration of patient's pharmacy care plan.
• Troubleshoots and resolves patient and payer issues in a timely fashion.

Skills

Healthcare customer service

Communication skills

Time management

Microsoft Office

Team collaboration

Problem solving

Education

High school diploma

Associate degree preferred

Tools

Microsoft Office Suite

CRM software

Job description

Cencora is hiring for a remote healthcare call center position in the United States. The role involves handling patient inquiries, supporting pharmacy care, and promoting medication adherence. Candidates should have at least two years of healthcare-related call center or similar experience and a high school diploma.

Shift is Monday through Friday from 8:00 AM to 8:00 PM EST as needed. Pay is $20.00 per hour with remote work eligible within 50 miles of Louisville, KY or Carrollton, TX locations.