Remote Patient Care Coordinator - Healthcare Support

Cencora; Kentucky; On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision care

Backup dependent care

Adoption assistance

Infertility coverage

Family building support

Behavioral health solutions

Paid parental leave

Paid caregiver leave

Training programs

Professional development resources

Mentorship programs

Employee resource groups

Volunteer activities

Job summary

Cencora is seeking a Pharmacy Liaison Support professional to handle routine inquiries and coordinate follow-up with patients, providers, payers, and internal teams. This remote role requires living within 50 miles of Louisville, KY or Carrollton, TX to support regional workflows.

Ideal candidates have at least 2 years in pharmacy support or related fields, with a HS diploma or GED and preferred certifications.

Qualifications

• 2+ years of experience in pharmacy support, patient access, healthcare coordination, customer service, reimbursement support, or a related field.
• Certification in pharmacy support, patient access, healthcare administration, customer service, or equivalent preferred.

Responsibilities

• Supports pharmacy liaison workflows by handling routine inquiries, documenting requests, and coordinating follow-up with patients, providers, payers, and internal teams.
• Coordinates case-related activities such as status tracking, information collection, documentation review, and communication updates to support timely service delivery.
• Maintains accurate records in case management, pharmacy, and related operational systems in accordance with established procedures and documentation standards.
• Collaborates with pharmacy operations, reimbursement, customer support, and external stakeholders to facilitate routine handoffs and resolve standard issues.
• Monitors open requests, service timelines, and pending items to identify delays, communicate updates, and elevate issues when needed.
• Supports the preparation and maintenance of job aids, reference materials, and standard documentation that improve consistency across liaison activities.
• Provides accurate information on routine processes, requirements, and next steps while referring more complex questions or exceptions to appropriate personnel.

Skills

Pharmacy support experience

Customer service

Healthcare coordination

Documentation

Communication

Education

High School Diploma / GED

Certification in pharmacy support or related preferred

Job description

Cencora is seeking a Pharmacy Liaison Support professional to handle routine inquiries and coordinate follow-up with patients, providers, payers, and internal teams. This remote role requires living within 50 miles of Louisville, KY or Carrollton, TX to support regional workflows.

Ideal candidates have at least 2 years in pharmacy support or related fields, with a HS diploma or GED and preferred certifications.