Remote Pharmacy Care Advocate: Member Support & Access

Health Care Service Corp.; United States; Remote; USD 26,000 - 47,000; Full time

Benefits offered by this job

Health and wellness benefits

401(k) savings plan

Pension plan

Paid time off

Paid parental leave

Disability insurance

Supplemental life insurance

Employee assistance program

Paid holidays

Tuition reimbursement

Job summary

Health Care Service Corp. is seeking a remote Pharmacy Support professional to assist pharmacists and care programs through member outreach, issue resolution, and access-to-care facilitation.

The role emphasizes collaboration with providers, pharmacies, and internal teams, with a focus on documenting interactions and achieving productivity goals while working remotely across the United States.

Qualifications

• 3+ years of customer service experience in health care/insurance
• CPhT certification and active state licensure
• Strong communication and problem-solving to resolve pharmacy-related issues

Responsibilities

• Support pharmacists, pharmacy coordinators, and programs through member outreach and care coordination.
• Collaborate with internal departments, external vendors, providers, pharmacies, and members to resolve issues and improve access to care.
• Document interactions accurately and meet productivity goals in a remote environment.

Skills

Active listening

Care coordination

Communication

Computer proficiency

Spanish bilingual

Education

Certified Pharmacy Technician (CPhT)

State Pharmacy Technician Licensure

Job description

Health Care Service Corp. is seeking a remote Pharmacy Support professional to assist pharmacists and care programs through member outreach, issue resolution, and access-to-care facilitation.

The role emphasizes collaboration with providers, pharmacies, and internal teams, with a focus on documenting interactions and achieving productivity goals while working remotely across the United States.