Remote Pharmacy Account Support Specialist

RXinsider LTD.; United States; Remote; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health benefits

401k Plan

Paid time off

Life/AD&D included

Dental & Vision insurance

Wellbeing resources

Job summary

VytlOne is seeking a Customer Account Specialist to provide client service, software and hardware support across CarePoint client operations. The role involves troubleshooting, installation and upgrade of software, and managing customer tickets while maintaining service standards.

Remote work from the Continental US with cross-unit collaboration is expected. The ideal candidate has help desk experience, knowledge of SQL Server and pharmacy systems, and a background in account management.

Qualifications

• High School graduation or equivalent is required
• Bachelor’s Degree in MIS/CS or related field or equivalent certification is preferred
• Pharmacy Technician license or training is preferred
• Background in PC maintenance/repair and application software support
• Knowledge of Microsoft Office/Project required
• Pharmacy operations desirable
• Account management experience required
• Knowledge of pharmacy systems and SQL Server

Responsibilities

• Investigate, analyze, and resolve software and communications problems with computer systems.
• Provide software and hardware technical assistance and support as needed.
• Install, integrate, and configure new software/upgrades for users.
• Create, review, prioritize, and process tickets, document progress of projects.
• Maintain a high-level quality of customer service standards in dealing with and responding to questions.
• Follow procedures for escalation process and ticket follow up times, including SLA adherence.
• Work directly with client representatives to set expectations and organize current needs.
• Be the lead on specific customer account issues with independence.
• Nurture relationships with assigned accounts to foster further opportunities.

Skills

Customer service

Help desk

Account management

SQL Server

Pharmacy systems

Microsoft Office

Education

Bachelor's degree in MIS/CS or related field

Pharmacy Technician license or training (preferred)

Tools

Microsoft Office

Project

Job description

VytlOne is seeking a Customer Account Specialist to provide client service, software and hardware support across CarePoint client operations. The role involves troubleshooting, installation and upgrade of software, and managing customer tickets while maintaining service standards.

Remote work from the Continental US with cross-unit collaboration is expected. The ideal candidate has help desk experience, knowledge of SQL Server and pharmacy systems, and a background in account management.