Remote Pharma R&D Operations Project Manager

Xebia Group; United States; Remote; USD 90,000 - 140,000; Full time

Benefits offered by this job

100% remote work

Flexible working hours

27 days annual leave

Private Health Insurance

Learning budget €900

Remote Work Allowance

Wellbeing benefits

Job summary

Xebia is seeking a Project Manager II focusing on Pharmaceutical R&D Support Operations to plan, coordinate and deliver operational improvements across a complex data and technology environment.

You will work closely with Support Engineering, Level 3 engineering teams, Product Managers, Quality Managers, and other stakeholders to improve support operations, manage delivery across multiple workstreams, and ensure issues, dependencies, risks, and improvements are tracked through to completion.

Qualifications

• Bachelor's degree or equivalent professional experience in a related discipline.
• At least 3 years of experience managing technology projects or operational initiatives.
• Hands-on Jira and Confluence experience with workflows, fields, dashboards and automation.
• Experience handling ticketing, incidents, or service requests against SLAs.
• Strong understanding of Agile, engineering workflows, and cross-functional collaboration.
• Experience coordinating scope, milestones, risks, and delivery plans across stakeholders.
• Strong English communication, organization, and ownership.

Responsibilities

• Own and continuously improve the Support Jira board, workflows, SLAs, dashboards and automation.
• Coordinate end-to-end management of issues, incidents, and escalations with clear ownership.
• Run triage and backlog reviews, identify blockers, and drive actions to resolution.
• Build reports on key support metrics and translate trends into recommendations for leadership.
• Lead operational improvement initiatives across support processes with defined milestones and owners.
• Coordinate retrospectives and track resulting actions through to completion.
• Create and maintain reusable knowledge, runbooks, and operational docs.
• Manage readiness activities for new products/features/tools before launch.
• Coordinate projects related to support automation and Agentic AI, including rollout and measurement.
• Foster relationships across Support, Engineering, Product, Quality, and PM teams.

Skills

Agile methodologies

Stakeholder management

Analytical skills

Communication in English

Project management

Data literacy

Cloud/data platform concepts

Education

Bachelor's degree or equivalent professional experience in Project Management, Business Operations, Information Technology, or a related discipline

Tools

Jira

Confluence

Tableau

Power BI

Plotly

Job description

Xebia is seeking a Project Manager II focusing on Pharmaceutical R&D Support Operations to plan, coordinate and deliver operational improvements across a complex data and technology environment.

You will work closely with Support Engineering, Level 3 engineering teams, Product Managers, Quality Managers, and other stakeholders to improve support operations, manage delivery across multiple workstreams, and ensure issues, dependencies, risks, and improvements are tracked through to completion.