Remote Pet Insurance Claims Specialist

Trupanion Inc.; Germany (OH); On-site; USD 51,381 - 74,217; Full time

Benefits offered by this job

Restricted Stock Units

Medical Insurance for a cat or dog

Flexible, pet-friendly workplace

Open, casual environment

Bonus opportunities

Job summary

Trupanion Inc. is seeking a Claims Specialist to assess pet insurance claims using veterinary knowledge, policy guidelines, and data from medical records to ensure accurate decisions. You will support customers, veterinary partners, and internal teams with empathy and clear communication.

This full-time, remote role is open to candidates in Germany or Switzerland. Fluency in English, German, and French is required, as is prior experience in a customer-facing animal-health environment.

Qualifications

• Professional working proficiency in English required
• Professional fluency in German required
• Professional fluency in French required
• 2+ years of experience in a customer-facing veterinary, animal health, pet insurance, or related environment
• Strong understanding of veterinary medical terminology, common conditions, treatments, and diagnostic procedures
• Experience working directly with clients or pet owners in a veterinary clinic, hospital, or animal health setting is highly preferred
• Experience reviewing medical records, supporting patient care, claims adjudication, or insurance operations is considered an asset
• Proficiency with Microsoft Office applications and other business software

Responsibilities

• Review veterinary medical records, clinical notes, invoices, and policy information to evaluate claim eligibility and determine claim outcomes
• Apply policy language, claims guidelines, and established processes consistently and accurately
• Conduct secondary claim reviews as part of the appeals process and communicate claim rationale clearly and professionally
• Investigate complex claim scenarios by gathering, validating, and interpreting relevant medical and policy information
• Identify missing or incomplete information and proactively obtain required documentation from veterinary clinics, specialists, or pet owners
• Communicate with veterinary professionals, pet owners, and internal teams via phone and email regarding claim decisions, status updates, and policy questions
• Deliver an efficient, empathetic, and positive experience for pet owners and veterinary partners during potentially sensitive situations
• Maintain accurate records and documentation within multiple internal systems
• Collaborate with cross-functional teams to support operational excellence and continuous improvement initiatives
• Contribute ideas and feedback that enhance claims processes, workflows, and customer experience

Skills

Analytical thinking

Problem-solving

Attention to detail

Communication skills

Customer focus

Multitasking

Adaptability

Independent work

Team collaboration

Tools

Microsoft Office

Job description

Trupanion Inc. is seeking a Claims Specialist to assess pet insurance claims using veterinary knowledge, policy guidelines, and data from medical records to ensure accurate decisions. You will support customers, veterinary partners, and internal teams with empathy and clear communication.

This full-time, remote role is open to candidates in Germany or Switzerland. Fluency in English, German, and French is required, as is prior experience in a customer-facing animal-health environment.