Remote Pet Claims Specialist - Germany/Switzerland

Trupanion Inc.; Germany, Indiana (OH, PA); On-site; USD 39,763 - 56,805; Full time

Benefits offered by this job

25 holiday leave days

Five-week sabbatical after five years

Medical Insurance for pets

Employee Assistance Program

Job summary

Trupanion Inc. is seeking a Claims Specialist to use veterinary knowledge and analytical skills to assess pet insurance claims effectively. The ideal candidate will review medical records and help clients navigate the claims process with empathy.

This remote position is flexible, allowing for a positive work-life balance while ensuring high-quality customer service. Applicants must have at least 2 years in a relevant field and proficiency in English and German or French.

Qualifications

• 2+ years of experience in a customer-facing veterinary, animal health, or pet insurance environment.
• Professional fluency in German or French required.
• Strong understanding of veterinary medical terminology and diagnostics.

Responsibilities

• Review veterinary medical records and evaluate claim eligibility.
• Conduct secondary claim reviews and communicate claim outcomes.
• Collaborate with cross-functional teams for operational excellence.

Skills

Analytical thinking

Attention to detail

Communication skills

Customer focus

Tools

Microsoft Office

Job description

Trupanion Inc. is seeking a Claims Specialist to use veterinary knowledge and analytical skills to assess pet insurance claims effectively. The ideal candidate will review medical records and help clients navigate the claims process with empathy.

This remote position is flexible, allowing for a positive work-life balance while ensuring high-quality customer service. Applicants must have at least 2 years in a relevant field and proficiency in English and German or French.