Remote Pet Insurance Agent & Service Specialist

independencepetgroup; United States; Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Healthcare benefits

Parental leave

Retirement plan

Paid time off

Wellness Day

Job summary

Independence Pet Holdings’ Pet Partners is seeking an Insurance Agent- Service Agent to assist customers by providing information about products and/or services, answering questions, and resolving problems in a timely and professional manner. This remote role requires a Property & Casualty license or to obtain within 45 days of hire.

Minimum 2 years of experience in customer service or a call center is required, with duties including inquiry management, problem resolution, policy compliance, and

Qualifications

• Minimum 2 years of relevant experience in customer service, call center, or a similar field.
• No formal education requirement.

Responsibilities

• Respond to internal and external inquiries within stated service level agreements (SLAs).
• Manage incoming contacts regarding member questions, customer complaints, product inquiries, warranties, and general customer concerns in accordance with quality and processing guidelines.
• Analyze, research, and resolve problems and discrepancies for member accounts.
• Cross-train and provide assistance to team members as needed, contributing to overall team effectiveness.
• Maintain product knowledge and awareness of customer service policies and/or store policies.
• Ensure understanding and compliance with federal and state regulations.
• Participate in solution innovation, sales, and retention efforts with current and new clients.

Skills

Customer service

Call center experience

Inquiry management

Job description

Independence Pet Holdings’ Pet Partners is seeking an Insurance Agent- Service Agent to assist customers by providing information about products and/or services, answering questions, and resolving problems in a timely and professional manner. This remote role requires a Property & Casualty license or to obtain within 45 days of hire.

Minimum 2 years of experience in customer service or a call center is required, with duties including inquiry management, problem resolution, policy compliance, and