Remote Pet Claims Specialist — Exceptional Service

Home Limited; United States; À distance; GBP 26 000 - 36 000; Plein temps

Avantages offerts par ce poste

Remote working

Travel expenses covered

Résumé du poste

Pets Insurance, part of the Pets at Home family, is building a new pet insurance proposition and seeks a Claims Service Champion to support customers and veterinary practices through the claims journey.

You will gather information, triage submissions, and ensure timely, accurate processing with empathy. The role emphasizes a customer‑focused, organised approach in a fast‑moving environment.

Qualifications

• Experience in pet insurance customer service.
• Strong communication and attention to detail.
• Ability to manage multiple tasks and maintain records.
• Empathetic and clear in difficult conversations.

Responsabilités

• Handle claim submissions and pre-authorisation, triage for assessment.
• Communicate with customers and veterinary practices to obtain missing information.
• Provide clear, empathetic support via phone, email and live chat.
• Keep customers informed throughout the claims journey and manage expectations.

Connaissances

Customer service

Communication

Organisational skills

Multitasking

Empathy

Teamwork

Description du poste

Pets Insurance, part of the Pets at Home family, is building a new pet insurance proposition and seeks a Claims Service Champion to support customers and veterinary practices through the claims journey.

You will gather information, triage submissions, and ensure timely, accurate processing with empathy. The role emphasizes a customer‑focused, organised approach in a fast‑moving environment.