Claims Adjuster - Associate

Embrace Pet Insurance; United States; Remote; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

Basic life insurance

Disability insurance

Parental Leave

Health Savings Account (HSA)

Flexible Spending Accounts (FSA)

Retirement savings plan

Paid Time Off

Wellness Day off

Commuter Benefits

Group Pet Insurance

Training & Development

Employee Assistance Program (EAP)

Job summary

Embrace Pet Insurance is seeking a Claims Adjuster- Associate for a remote position in the USA. The role involves processing pet claims, reviewing medical documents, and communicating with pet parents and clinics by phone and email.

You will support other departments as needed and contribute to timely, accurate claims handling. The position is non-exempt, eligible for overtime, with a comprehensive benefits package including medical, life, disability, parental leave, HSAs, FSAs, retirement

Qualifications

• High School Diploma or GED required.
• Minimum of 3 years of experience in the veterinary field as a veterinary assistant or veterinary technician.

Responsibilities

• Review, evaluate, and settle wellness, illness, and accident claims.
• Calculate coverage amounts accurately and efficiently minimizing errors and processing time.
• Follow up with pet parents and veterinary clinics for additional information as needed.
• Communicate with pet parents via phone, email, or web inquiries in a timely manner.
• Meet internal processing efficiency goals set by leadership.
• Suggest improvements to protocols and service levels to enhance customer satisfaction.
• Own tasks in the claims department and seek help when unsure of procedures.

Education

High School Diploma/GED

CVT

RVT

LVT

Job description

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.

Embrace Pet Insurance , a subsidiary of IPH, is leading the way in redefining pet health insurance in the U.S. We're committed to open and honest communication, products that earn the trust of our Embraced pet parents, and customer service that's both personal and professional.

Join an award-winning team at the forefront of the industry. Our Sales and Service teams are J.D. Power certified for Outstanding Customer Service Experience for Phone Support. This recognition marks a turning point in how pet insurance providers are evaluated, and we're proud to lead the way in setting a new standard for clarity, compassion, and reliability every time a pet parent reaches out for support.

Job Summary:

Embrace is seeking a Claims Adjuster- Associate. The Claims Adjuster - Associate is responsible for providing exceptional service to pet parents by efficiently and accurately processing claims, handling medical documents, and ensuring high levels of customer satisfaction. This role includes direct communication with pet parents and veterinary clinics, through phone and email regarding claims-related questions.

In addition to their primary responsibilities, the Claims Adjuster - Associate assists other departments as needed by answering questions, providing insights, and completing claims-related tasks that support broader organizational goals. Collaboration and teamwork are essential components of this role, ensuring smooth operations across all areas of the company. This position requires a proactive and detail-oriented individual who accepts personal responsibility for their tasks and takes initiative to ensure projects are completed on time and to the highest standard.

Additional responsibilities may be assigned as needed, with clear communication, advance notice, and training provided to ensure success. This role is ideal for a motivated, compassionate professional who excels in balancing technical expertise, and customer service skills to support the company’s goals and mission.

The Claims Adjuster- Associate role offers a flexible schedule and requires occasional late adjuster shifts (4:00pm-8:00pm EST) as determined by the needs of the business.

Job Location: Remote - USA

Main Responsibilities:

• Review, evaluate, and settle wellness, illness, and accident claims
• Calculate coverage amounts accurately and efficiently minimizing errors and processing time.
• Follow up with pet parents and veterinary clinics for additional required information as needed.
• Communicate efficiently with pet parents in response to all phone, email, or web inquiries about claim-related questions in an acceptable time frame as determined by the Claims Leadership Team.
• Achieve internal goals for processing efficiencies set by the Claims Leadership Team.
• Generate new ideas to improve current protocols, customer satisfaction, and service levels.
• Accept personal responsibility for your tasks and actions in the claims department. Follow-through with contacts, claims, and other tasks assigned to you.
• Seek appropriate assistance in completing tasks if you are unsure of the procedure or protocol.

Basic Qualifications:

• High School Diploma/GED.
• Minimum of 3 years of experience in the veterinary field as a veterinary assistant or veterinary technician.

Preferred Qualifications:

• Certified Veterinary Technician (CVT), Registered Veterinary Technician (RVT), or Licensed Veterinary Technician (LVT)

Hourly Pay Rate: $22.00

This position is non-exempt and eligible for overtime.
This position is not eligible for additional incentive pay.

Base pay is one part of a total rewards package that includes the benefits below.

#LI-Remote

All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

• Comprehensive full medical, dental and vision Insurance
• Basic Life Insurance at no cost to the employee
• Company paid short-term and long-term disability
• 12 weeks of 100% paid Parental Leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Retirement savings plan
• Personal Paid Time Off
• Paid holidays and company-wide Wellness Day off
• Paid time off to volunteer at nonprofit organizations
• Pet friendly office environment
• Commuter Benefits
• Group Pet Insurance
• On the job training and skills development
• Employee Assistance Program (EAP)

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