Remote Personal Lines Account Manager (EST) - Mentorship

Insurance Office Of America, Inc.; Roswell (GA); Remote; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays, vacations, and sicktime

Employee stock plan participation

Professional growth and career options

Job summary

Insurance Office of America, Inc. is seeking a Personal Lines Account Manager to oversee client service and policy administration. This fully remote role operates on EST hours with potential onsite requirements per policy near branch locations.

The ideal candidate has 5+ years in personal lines and active licensing. You will manage renewals, remarkets, invoicing, and AORs, while mentoring Account Associates and coordinating with underwriters to tailor coverage.

Qualifications

• 5+ years of insurance industry experience.
• State required active licensing.
• Exceptional customer service and communication skills.
• Strong multi-tasking, organizational, delegation, and decision-making skills.
• High accuracy in handling large work volumes.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School diploma (or equivalent).

Responsibilities

• Oversee client service and communication for the book of business.
• Manage renewals, remarkets, invoicing, EOI, MVRs and Clue Reports.
• Handle proposals, AORs, cancellations and policy reviews.
• Guide and coach Account Associates and mentor staff.
• Collaborate with sales to develop solutions for mutual clients.
• Maintain performance standards and drive improvements.

Skills

Customer service

Communication

Multi-tasking

Organizational skills

Delegation

Decision making

Attention to detail

Education

High School diploma or equivalent

Tools

MS Office

Outlook

Word

Excel

Job description

Insurance Office of America, Inc. is seeking a Personal Lines Account Manager to oversee client service and policy administration. This fully remote role operates on EST hours with potential onsite requirements per policy near branch locations.

The ideal candidate has 5+ years in personal lines and active licensing. You will manage renewals, remarkets, invoicing, and AORs, while mentoring Account Associates and coordinating with underwriters to tailor coverage.