Remote Pega AI CDH Architect — Real-Time Decisioning

Experis Technology Group; Raleigh (NC); Remote; USD 145,000 - 180,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

Health Savings Account

Health Flexible Spending Account

Dependent Care Flexible Spending

Supplemental Life Insurance

Short/Long Term Disability Insurance

Business Travel Insurance

401(k) with Match

Weekly Pay

Job summary

ManpowerGroup is seeking a Pega AI CDH Architect to drive design, configuration, and delivery of Pega AI and Customer Decisioning Hub solutions in a remote role across the United States. The role requires hands-on ownership of architecture and delivery with minimal supervision.

The ideal candidate has CLSA certification and strong experience in Pega CDH and AI features, including Knowledge Buddy and Voice AI, plus robust API integration and governance capabilities.

Qualifications

• Pega CLSA certification is required.
• Hands-on Pega CDH implementation with customer decisioning strategies.
• Pega AI experience preferred, including Knowledge Buddy and/or Voice AI.
• Strong REST APIs experience with JSON, XML and SQL integration.
• Experience with customer profiles, propositions, eligibility rules and journeys; AI governance familiarity.

Responsibilities

• Design, configure, develop, integrate, troubleshoot, and implement Pega AI capabilities and CDH solutions.
• Lead hands-on implementation of Pega AI features and apply Pega guardrails and best practices.
• Build and optimize AI-powered decisioning strategies (Next-Best-Action, Strategy Designer, adaptive and predictive models).
• Integrate Pega with enterprise APIs, data platforms, and external AI services, including LLMs, for real-time integrations.
• Support AI governance and model governance requirements; improve performance and reliability of AI/decisioning components.

Skills

Pega CDH

Pega AI

Knowledge Buddy

Voice AI

REST APIs

JSON/XML/SQL

Customer journeys

AI governance

CLSA certification

Job description

ManpowerGroup is seeking a Pega AI CDH Architect to drive design, configuration, and delivery of Pega AI and Customer Decisioning Hub solutions in a remote role across the United States. The role requires hands-on ownership of architecture and delivery with minimal supervision.

The ideal candidate has CLSA certification and strong experience in Pega CDH and AI features, including Knowledge Buddy and Voice AI, plus robust API integration and governance capabilities.