Pega Decisioning Consultant

InfoVision Inc.; Irving (TX); On-site; USD 80,000 - 120,000; Full time

Job summary

A technology consulting firm in Texas is looking for a Pega Consultant with strong experience in Pega Customer Decision Hub (CDH). You will analyze business requirements and design decisioning frameworks. The ideal candidate should have hands-on experience in decision strategies and be knowledgeable about Pega rules and data integration. This role aims to enhance customer engagement through effective decisioning solutions.

Qualifications

• Strong experience with Pega Customer Decision Hub (CDH).
• Hands-on experience in decision strategies, NBA, and arbitration.
• Knowledge of Pega rules, decision tables, and data flows.

Responsibilities

• Analyze business decisioning requirements and define use cases within Pega CDH.
• Design and implement decisioning frameworks using Pega strategies.
• Collaborate with data teams for customer data integration.

Skills

Strong experience with Pega Customer Decision Hub (CDH)

Hands-on experience in decision strategies

Knowledge of Pega rules

Experience in customer engagement

Good understanding of data integration

Education

Pega Decisioning Consultant or CDH certification

Job description

• Analyze business decisioning requirements and define use cases within Pega CDH.
• Design and implement decisioning frameworks using Pega strategies and arbitration logic.
• Configure decision rules, engagement policies, and Next-Best-Action (NBA) strategies.
• Develop and manage offers, treatments, and proposition hierarchies.
• Collaborate with data teams for customer data integration and alignment.
• Perform testing, validation, and troubleshooting of decision strategies.
• Support deployment, monitoring, tuning, and optimization of decisioning solutions.
• Provide knowledge transfer, documentation, and ongoing support to business and technical teams.
• Decisioning approach and architecture/design documentation.
• Configured Pega decision strategies, rules, and NBA frameworks.
• Offer and proposition setup within Pega CDH.
• Test plans, validation reports, and supporting artifacts.
• Deployment support and optimization recommendations.
• Knowledge transfer and technical documentation.

Required Skills

• Strong experience with Pega Customer Decision Hub (CDH).
• Hands-on experience in decision strategies, NBA, and arbitration.
• Knowledge of Pega rules, decision tables, and data flows.
• Experience in customer engagement and marketing decisioning.
• Good understanding of data integration and customer data models.

Preferred Qualifications

• Pega Decisioning Consultant or CDH certification.
• Experience in real-time and batch decisioning.
• Strong analytical and problem-solving skills.