Remote PE-CX & Engagement Strategy Lead

PharmaEssentia Corporation; United States; Teletrabalho; USD 188 000 - 245 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Comprehensive medical coverage

Dental and vision coverage

Generous paid time off

401(k) retirement plan with company?m(

Medical & dependent care Flexible SP

Up to $150 monthly cell phone

Employee Assistance Program

Resumo da oferta

PharmaEssentia USA is seeking an Associate Director/Director of PE-CX & Engagement to lead connected customer engagement strategies across our digital ecosystem. You will translate clinical alerts, HCP needs, patient profiles, and performance data into coordinated journeys and experiences.

Reporting to the Head of PE-CX & Digital Strategy, you will set UX standards, guide campaign activation, and partner with Marketing, Sales, Medical, IT & Data, and agencies to deliver scalable, compliant

Qualificações

• Bachelor’s degree in marketing, business, digital strategy, or a related field.
• 8+ years in customer experience, digital engagement, or omnichannel marketing.
• Experience in regulated industries preferred.
• Proven ability to activate customer journeys across channels.

Responsabilidades

• Lead development and execution of connected customer engagement strategies across digital ecosystem.
• Translate insights into coordinated journeys across HCP and patient touchpoints.
• Define audience, message, channel, sequencing, and triggers for coordinated experiences.
• Partner with Marketing, Sales, Medical, Market Access, IT & Data and agencies.
• Establish UX standards and ensure accessible, brand-aligned experiences.
• Guide activation, testing, and optimization of campaigns and journeys.
• Lead cross-functional stakeholder alignment and governance.

Conhecimentos

Customer experience

Omnichannel marketing

Journey design

UX strategy

Executive communication

Formação académica

Bachelor’s degree in marketing or related field

Ferramentas

CRM platforms

Descrição da oferta de emprego

PharmaEssentia USA is seeking an Associate Director/Director of PE-CX & Engagement to lead connected customer engagement strategies across our digital ecosystem. You will translate clinical alerts, HCP needs, patient profiles, and performance data into coordinated journeys and experiences.

Reporting to the Head of PE-CX & Digital Strategy, you will set UX standards, guide campaign activation, and partner with Marketing, Sales, Medical, IT & Data, and agencies to deliver scalable, compliant