Director, Customer Engagement

Boulder Connect; Summit (NJ); On-site; USD 140,000 - 200,000; Full time

Job summary

Boulder Connect is seeking a strategic leader to drive data-driven, multi-channel engagement programs across a global biotechnology portfolio, strengthening relationships with patients, providers, and partners. You will lead cross-functional teams and ensure programs meet regulatory standards while delivering measurable outcomes.

In this role, you will present insights to senior leadership, partner with commercial, medical, and digital teams, and develop a high-performing team to execute

Qualifications

• Strong leadership, strategic planning, data-driven decision-making, multi-channel program design, stakeholder collaboration, and deep understanding of compliance requirements.

Responsibilities

• Design engagement strategies using insights and journey mapping to improve satisfaction, loyalty, and access to biotherapies and vaccines.
• Partner cross-functionally with commercial, medical, and digital teams to align programs and outcomes.
• Manage, develop, and lead a high-performing team.
• Ensure programs meet industry standards and regulatory/compliance requirements.
• Present strategic recommendations and performance insights to senior leadership.

Skills

Leadership

Strategic planning

Data-driven decision making

Multi-channel design

Stakeholder collaboration

Compliance awareness

Job description

Lead the strategy and execution of data-driven, multi-channel engagement programs that strengthen relationships with patients, providers, and partners across a global biotechnology portfolio.

Key Responsibilities

• Design engagement strategies using insights and journey mapping to improve satisfaction, loyalty, and access to biotherapies and vaccines.


• Partner cross-functionally with commercial, medical, and digital teams to align programs and outcomes.


• Manage, develop, and lead a high-performing team.


• Ensure programs meet industry standards and regulatory/compliance requirements.


• Present strategic recommendations and performance insights to senior leadership.

Qualifications & skills

Strong leadership, strategic planning, data-driven decision-making, multi-channel program design, stakeholder collaboration, and deep understanding of compliance requirements.