Director, Patient & HCP Engagement & CX

PharmaEssentia Corporation; Burlington (MA); Remote; USD 188,000 - 245,000; Full time

Benefits offered by this job

Comprehensive medical coverage

Dental and vision coverage

Generous paid time‑off

401(k) retirement plan with company in

Job summary

PharmaEssentia USA seeks an Associate Director/Director, PE-CX & Engagement to drive connected customer engagement across digital ecosystems for HCPs and patients. Lead UX standards, journey design, and activation in a highly regulated environment, partnering with Marketing, Sales, Medical, and IT.

Reporting to the Head of PE-CX & Digital Strategy, you will translate insights into actionable plans, guide campaigns, and foster cross-functional collaboration to improve patient and caregiver

Qualifications

• Bachelor’s degree in marketing, business, digital strategy, customer experience, communications, design; advanced degree preferred.
• 8+ years in customer experience, digital engagement, omnichannel marketing, journey design, UX strategy, or related discipline.
• Pharma/biotech or highly regulated industry experience preferred.

Responsibilities

• Develop and own the enterprise customer engagement framework across HCP and patient touchpoints.
• Design connected journeys informed by clinical alerts, HCP needs/objections, patient profiles, insights and priorities.
• Translate data into engagement strategies, channel recommendations and activation plans.

Skills

Executive communication

Stakeholder management

Facilitation & presentation

Education

Bachelor's degree in marketing, business, digital strategy, customer experience, communications, design

Advanced degree preferred

Tools

CRM

Web analytics

A/B testing

Job description

PharmaEssentia USA seeks an Associate Director/Director, PE-CX & Engagement to drive connected customer engagement across digital ecosystems for HCPs and patients. Lead UX standards, journey design, and activation in a highly regulated environment, partnering with Marketing, Sales, Medical, and IT.

Reporting to the Head of PE-CX & Digital Strategy, you will translate insights into actionable plans, guide campaigns, and foster cross-functional collaboration to improve patient and caregiver