Remote PE-CX & Engagement Director

PharmaEssentia U.S.A.; United States; Teletrabalho; USD 188 000 - 245 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical coverage

Dental and vision coverage

401(k) retirement plan

Cell phone reimbursement

Resumo da oferta

PharmaEssentia USA is seeking an Associate Director/Director of PE-CX & Engagement to lead the development and execution of connected customer engagement strategies across our digital ecosystem. You will translate customer insights, clinical alerts, HCP objections, and patient profiles into journey experiences and performance-driven campaigns.

Reporting to the Head of PE-CX & Digital Strategy, you will set UX standards, guide activation, and partner across Marketing, Sales, Medical,

Qualificações

• Bachelor’s degree in marketing, business, digital strategy, or related field; advanced degree preferred.
• 8+ years in customer experience, digital engagement, omnichannel marketing, or related discipline.
• Pharmaceutical/healthcare regulated industry experience preferred.
• Proven ability to activate customer journeys across multiple channels.
• Strong understanding of HCP and patient engagement, CRM, web, email, and media.

Responsabilidades

• Develop and own enterprise customer engagement framework across HCP and patient digital touchpoints.
• Design connected journeys informed by clinical alerts, HCP needs, patient profiles, and insights.
• Translate data into engagement strategies, channel recommendations, activation plans.
• Define audience, message, channel, sequencing, and triggers for coordinated experiences.
• Guide deployment, testing, and optimization of digital campaigns with measurement plans.

Conhecimentos

Customer experience

Digital engagement

Omnichannel marketing

Journey design

UX strategy

Executive communication

Formação académica

Bachelor's degree or higher

Ferramentas

CRM

Web analytics

Campaign tools

Descrição da oferta de emprego

PharmaEssentia USA is seeking an Associate Director/Director of PE-CX & Engagement to lead the development and execution of connected customer engagement strategies across our digital ecosystem. You will translate customer insights, clinical alerts, HCP objections, and patient profiles into journey experiences and performance-driven campaigns.

Reporting to the Head of PE-CX & Digital Strategy, you will set UX standards, guide activation, and partner across Marketing, Sales, Medical,