Remote PDS Customer Service Specialist (Entry Level)

State of Georgia; United States; Remote; USD 35,000 - 42,000; Full time

Benefits offered by this job

Health coverage

Retirement plans

Paid holidays

Job summary

Georgia Professional Standards Commission (GaPSC) is seeking an entry-level PDS Customer Service Specialist to work remotely from Georgia. You will answer questions about PDS career levels, handle data entry, and support registrants and DECAL staff with timely, accurate information.

The role emphasizes customer service excellence, confidentiality, and a willingness to learn PDS and certification rules. Training is provided, with potential growth into evaluator positions.

Qualifications

• High school diploma or GED required with customer service experience.
• Strong communication skills and ability to handle inquiries accurately.
• Bilingual skills considered a plus; familiarity with early learning credentials is a plus.

Responsibilities

• Answer phone and email inquiries about PDS career levels and certification.
• Maintain accurate records and perform data entry as required.
• Train new PDS Customer Service Specialists and provide guidance to staff.

Skills

Customer service

Communication

Bilingual skills

Education

High school diploma / GED

Tools

Microsoft 365

Outlook

Excel

Job description

Georgia Professional Standards Commission (GaPSC) is seeking an entry-level PDS Customer Service Specialist to work remotely from Georgia. You will answer questions about PDS career levels, handle data entry, and support registrants and DECAL staff with timely, accurate information.

The role emphasizes customer service excellence, confidentiality, and a willingness to learn PDS and certification rules. Training is provided, with potential growth into evaluator positions.