Remote Certification Support Specialist

State of Georgia; United States; Remote; USD 35,000 - 42,000; Full time

Benefits offered by this job

Health coverage

Retirement plans

Paid time off

Remote work

Job summary

State of Georgia’s GaPSC is seeking a remote Certification Customer Service Specialist to support educator records, data entry and inquiries. The role handles phone and email questions, scans and files documents, and ensures case completion with attention to detail.

New staff receive training on Georgia certification rules; strong communication and organizational skills are essential. Bilingual abilities and familiarity with Georgia educator certification are pluses.

Qualifications

• High school diploma or GED required.
• 1 year of customer service experience preferred.
• Familiarity with Georgia educator certification beneficial.

Responsibilities

• Assist with certification inquiries via phone and email.
• Guide educators through application steps and case status.
• Log and route requests to appropriate staff for timely responses.
• Learn certification rules and systems to respond accurately.

Skills

Customer service

Data entry

Documentation

Phone etiquette

Education

High school diploma or GED

Tools

Microsoft 365

Job description

State of Georgia’s GaPSC is seeking a remote Certification Customer Service Specialist to support educator records, data entry and inquiries. The role handles phone and email questions, scans and files documents, and ensures case completion with attention to detail.

New staff receive training on Georgia certification rules; strong communication and organizational skills are essential. Bilingual abilities and familiarity with Georgia educator certification are pluses.