Remote Certification Records Specialist

State of Georgia

Atlanta (GA)

Remote

USD 35,000 - 42,000

Full time

3 days ago

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Benefits offered by this job

Health coverage

Retirement and savings plans

Paid time off

Job summary

The State of Georgia, through the Georgia Professional Standards Commission, seeks a Certification Customer Service Specialist to process educator records, perform data entry, and respond to certification questions from the public. This remote role supports GaPSC operations from home while adhering to Georgia telework policies.

Candidates should have a high school diploma or GED and at least one year in customer service, with strong accuracy, organization, and communication skills.

Qualifications

High school diploma or GED and 1 year of customer service experience.
Knowledge of Georgia educator certification; call center, help desk, or customer service experience; Microsoft 365 including Outlook and Excel; bilingual skills.

Responsibilities

Provides assistance with certification inquiries from the general public via telephone and email.
Guides educators through application steps and case status.
Logs, tracks, and routes requests from school district HR staff for timely response.
Learns certification laws, rules, and procedures and applies them appropriately when responding to inquiries.
Researches certification inquiries using available resources to make informed decisions.

Skills

Customer service

Communication skills

Bilingual

Education

High school diploma or GED

Tools

Microsoft 365 (Outlook, Excel)

Job description

Candidates should have a high school diploma or GED and at least one year in customer service, with strong accuracy, organization, and communication skills.

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