Remote PBX Operator - Healthcare Communications

McKenzie Health; Watford City (ND); Remote; USD 22,000 - 30,000; Full time

Job summary

McKenzie Health is seeking a remote PBX Operator to manage the electronic switchboard, provide directory information, and route calls for the facility with professionalism and confidentiality.

You will maintain on-call staff lists, update directory data in the database, and handle paging and PA announcements to support a safe, responsive communications environment in a high-stress setting. Prior healthcare communications and basic computer skills are preferred.

Qualifications

• High school diploma or equivalent.
• 1-3 years’ experience as a switchboard operator.
• Knowledge of medical terminology preferred.

Responsibilities

• Operates an electronic switchboard to route incoming calls and to place outgoing calls.
• Maintains a daily list of all facility staff on-call, including home phone numbers and beeper numbers.
• Updates the computer database with directory information as needed.
• Provides directory information to internal and external inquirers.
• Knowledgeable of emergency codes to be used over the PA system.
• Maintains confidentiality of protected health information (PHI).
• Able to communicate effectively in English, both verbally and in writing.

Skills

Customer service

Teamwork

Communication

Basic computer skills

Data entry

Medical terminology

Education

High school diploma or equivalent

Tools

Electronic Medical Record (EMR) systems

Job description

McKenzie Health is seeking a remote PBX Operator to manage the electronic switchboard, provide directory information, and route calls for the facility with professionalism and confidentiality.

You will maintain on-call staff lists, update directory data in the database, and handle paging and PA announcements to support a safe, responsive communications environment in a high-stress setting. Prior healthcare communications and basic computer skills are preferred.