Remote PBM Account Coordinator - Client Success & Ops

LucyRx; Oregon; Híbrido; USD 51.000 - 60.000; Jornada completa

Descripción de la vacante

LucyRx is seeking an Account Coordinator to support the PBM Commercial Account Management team for large clients. You will coordinate day-to-day client support, assist with benefit/eligibility inquiries, and help prepare reporting and RFP/RFI responses.

You will work with Account Managers and internal teams to track requests through resolution and maintain accurate CRM records. The role involves QA/testing, documentation, and cross-functional collaboration to improve service delivery and ensure

Formación

• Bachelor's degree or equivalent relevant experience.
• 1+ years of experience in account support/healthcare administration/PBM or related field.
• Strong communication skills and the ability to build effective working relationships.
• Highly organized with strong attention to detail; ability to manage multiple priorities and deadlines.
• Analytical and detail-oriented; able to support QA/testing and identify discrepancies.
• Proficient in Microsoft Office (Excel) and experienced with Salesforce (CRM); able to learn new systems quickly.

Responsabilidades

• Support routine client inquiries and requests, including prior authorization entry, benefit/eligibility changes, configuration inquiries, claims reviews, ad hoc reporting, and QA/testing support.
• Track client requests, issues, and deliverables; follow up with internal departments to support timely completion and documentation.
• Track service issues against SLAs, monitor aging/open items, and escalate risks to the Account Manager.
• Support implementations and ongoing account activities (timelines, benefit requests, plan documentation, and internal coordination).
• Support RFP/RFI and other client documentation requests by gathering required information, coordinating internal input, and tracking responses and deadlines.
• Support client meetings by preparing agendas/materials, capturing notes/action items, and tracking follow-ups.
• Maintain organized client documentation in shared repositories; ensure version control.
• Support annual renewals and periodic account updates by coordinating data collection, compiling inputs, and tracking approvals and deadlines.
• Perform QA/testing (pre- and post-implementation) to validate configuration accuracy and identify discrepancies.
• Research and support claim/configuration inquiries; document findings and coordinate resources to resolve issues.
• Support client reporting and presentations; help identify trends and opportunities for improvement.
• Maintain accurate CRM/tracking records and collaborate cross-functionally to support service delivery and process improvement.

Conocimientos

Communication skills

Organization

Detail-oriented

Analytical skills

QA/testing

Educación

Bachelor's degree or equivalent

Herramientas

Microsoft Office (Excel)

Salesforce CRM

Descripción del empleo

LucyRx is seeking an Account Coordinator to support the PBM Commercial Account Management team for large clients. You will coordinate day-to-day client support, assist with benefit/eligibility inquiries, and help prepare reporting and RFP/RFI responses.

You will work with Account Managers and internal teams to track requests through resolution and maintain accurate CRM records. The role involves QA/testing, documentation, and cross-functional collaboration to improve service delivery and ensure