Remote Payroll Support Specialist

Vituity; United States; Teletrabalho; USD 29 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health plan

401(k) with company match

Paid time off

Professional development

Resumo da oferta

Vituity is seeking a Payroll Assistant to join our remote payroll team, supporting nationwide operations. You will triage inquiries, route non-tier-zero issues, and assist with timekeeping systems to ensure accurate payments.

Ideal candidates have a High School Diploma and at least two years in customer service, administrative roles, or project coordination. Proficiency with Microsoft Office and a careful, confidential approach are essential.

Qualificações

• High School Diploma required; 2+ years in customer service, project management, or administrative role.
• Experience in large company payroll functions preferred.
• Proficient with Microsoft Office and strong Excel knowledge.

Responsabilidades

• Receive and categorize payroll tickets via ticketing systems.
• Provide tier-zero support and escalate to tier one when needed.
• Route non-tier zero issues to appropriate team members.
• Perform password resets for payroll systems after verifying caller identity.
• Answer payroll lines and assist customers with inquiries or escalation.
• Monitor payroll/timekeeping interfaces for errors and report findings.
• Coordinate with payroll team on data requests and ensure PII policy compliance.
• Maintain calendar for biweekly, monthly, quarterly, and annual tasks.
• Assist verification of employment requests for payroll populations.
• Enter/import data to payroll systems to aid timely payments.

Conhecimentos

Customer service

Project coordination

Administrative support

Excel

Attention to detail

Confidentiality

Multitasking

Self-learning

Formação académica

High School Diploma

Ferramentas

Microsoft Office

Payroll systems

Descrição da oferta de emprego

Vituity is seeking a Payroll Assistant to join our remote payroll team, supporting nationwide operations. You will triage inquiries, route non-tier-zero issues, and assist with timekeeping systems to ensure accurate payments.

Ideal candidates have a High School Diploma and at least two years in customer service, administrative roles, or project coordination. Proficiency with Microsoft Office and a careful, confidential approach are essential.