Remote Payments Support Specialist for SMB

EverCommerce Solutions Inc.; Denver (CO); Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Flexibility to work where/how you want

Health benefits

401k with match

Flexible time-off

Employee Stock Purchase Program

Job summary

EverCommerce is hiring a Payments Support Associate for its PaySimple product. This role focuses on delivering fast, high-quality support to SMBs and merchants, troubleshooting payment issues, and guiding onboarding. You’ll work in a fast-paced environment, helping clients navigate processing challenges and maximize platform value.

The position emphasizes customer satisfaction, security awareness, and clear communication, with flexible remote options across the US and Canada.

Qualifications

• Experience in customer support, preferably in financial services or fintech, is a plus.
• Ability to de-escalate calls and provide solutions to reduce churn.

Responsibilities

• Deliver high-volume support via phone, email, and chat to SMBs and merchants.
• Identify at-risk merchants by analyzing activity and trends to reduce cancellations.
• Troubleshoot payment-related issues including failures, delays, chargebacks, and fraud alerts.
• Guide businesses through onboarding and advanced account features of PaySimple.
• Educate merchants on PCI compliance and security best practices.

Skills

Customer support

CRM systems

Payment processing

Communication skills

Problem solving

Tools

CRM systems

Payment gateways

Merchant accounts

Job description

EverCommerce is hiring a Payments Support Associate for its PaySimple product. This role focuses on delivering fast, high-quality support to SMBs and merchants, troubleshooting payment issues, and guiding onboarding. You’ll work in a fast-paced environment, helping clients navigate processing challenges and maximize platform value.

The position emphasizes customer satisfaction, security awareness, and clear communication, with flexible remote options across the US and Canada.