Remote Payments Operations Analyst — Performance Insights

Sony Corporation; San Diego (CA); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical and dental coverage

Parental leave

Employee stock purchase plan

Remote/hybrid work arrangements

Job summary

Sony Corporation is seeking a Payments Operations Analyst to support its engagement platform services. You will monitor payment performance, generate insightful reports, and coordinate onboarding and readiness activities across Sony operating companies.

The role requires strong analytical skills, attention to detail, and the ability to work across operations, product, engineering, and risk teams. Travel for collaboration and onboarding may be necessary.

Qualifications

• 5+ years of experience in payment operations or related operational analytics.
• Experience monitoring operational performance, identifying issues, and coordinating follow‑up actions across multiple stakeholders.
• Experience with UAT, production testing, incident tracking, reconciliation, payment reporting, or operational readiness processes.
• Strong analytical mindset with the ability to interpret operational and payment data and communicate clear, practical insights.
• Excellent attention to detail and ability to maintain accurate documentation, action logs, and status reporting.
• Experience working cross‑functionally with operations, product, engineering, finance, risk, fraud, customer support, or external partners.

Responsibilities

• Monitor payment performance, transaction trends, and operational indicators for Sony operating companies; generate reporting that identifies anomalies, processing issues, customer friction, and optimization opportunities.
• Produce regular and ad‑hoc reports covering payment performance, onboarding status, operational risks, open issues, and follow‑up actions.
• Partner with SIE Global Payments and Sony Engagement Platform stakeholders to interpret payment data and translate findings into actionable recommendations.
• Support onboarding and readiness activities, including Payment Service Provider (PSP) setup, configuration, testing coordination, and other operational tasks.
• Maintain operational trackers, action logs, and supporting materials for payment success plans, service reviews, and stakeholder discussions.
• Coordinate payment‑related issue triage across Sony operating companies, PSPs, and internal teams, ensuring clear action owners and status updates.
• Support UAT, production testing, and post‑launch checks for new payment methods, providers, platform enhancements, and operational changes.
• Document repeatable processes, configuration requirements, escalation paths, and operational playbooks for Sony Engagement Platform payment services.
• Assist with payment fee, settlement, reconciliation, performance, and process analysis to identify opportunities to reduce friction, improve reliability, or support cost optimization.
• Collaborate with risk, fraud, data science, and platform teams where payment operations intersect with decisioning, refunds, chargebacks, or payment feedback‑loop data.
• Represent operational insights from Sony operating companies in internal planning discussions.
• Occasional domestic or international travel may be required for team collaboration, onboarding, or partner meetings.
• Demonstrate honesty, trustworthiness, and ethical conduct in all activities.

Skills

Payment analytics

Operational reporting

UAT testing

Data interpretation

Documentation

Cross-functional collaboration

AI tools

Communication

SQL knowledge

Tableau/Power BI

Tools

SQL

Snowflake

Tableau

Power BI

Job description

Sony Corporation is seeking a Payments Operations Analyst to support its engagement platform services. You will monitor payment performance, generate insightful reports, and coordinate onboarding and readiness activities across Sony operating companies.

The role requires strong analytical skills, attention to detail, and the ability to work across operations, product, engineering, and risk teams. Travel for collaboration and onboarding may be necessary.