Payments Operations Analyst

Sony Corporation; San Diego (CA); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical and dental coverage

Parental leave

Employee stock purchase plan

Remote/hybrid work arrangements

Job summary

Sony Corporation is seeking a Payments Operations Analyst to support its engagement platform services. You will monitor payment performance, generate insightful reports, and coordinate onboarding and readiness activities across Sony operating companies.

The role requires strong analytical skills, attention to detail, and the ability to work across operations, product, engineering, and risk teams. Travel for collaboration and onboarding may be necessary.

Qualifications

• 5+ years of experience in payment operations or related operational analytics.
• Experience monitoring operational performance, identifying issues, and coordinating follow‑up actions across multiple stakeholders.
• Experience with UAT, production testing, incident tracking, reconciliation, payment reporting, or operational readiness processes.
• Strong analytical mindset with the ability to interpret operational and payment data and communicate clear, practical insights.
• Excellent attention to detail and ability to maintain accurate documentation, action logs, and status reporting.
• Experience working cross‑functionally with operations, product, engineering, finance, risk, fraud, customer support, or external partners.

Responsibilities

• Monitor payment performance, transaction trends, and operational indicators for Sony operating companies; generate reporting that identifies anomalies, processing issues, customer friction, and optimization opportunities.
• Produce regular and ad‑hoc reports covering payment performance, onboarding status, operational risks, open issues, and follow‑up actions.
• Partner with SIE Global Payments and Sony Engagement Platform stakeholders to interpret payment data and translate findings into actionable recommendations.
• Support onboarding and readiness activities, including Payment Service Provider (PSP) setup, configuration, testing coordination, and other operational tasks.
• Maintain operational trackers, action logs, and supporting materials for payment success plans, service reviews, and stakeholder discussions.
• Coordinate payment‑related issue triage across Sony operating companies, PSPs, and internal teams, ensuring clear action owners and status updates.
• Support UAT, production testing, and post‑launch checks for new payment methods, providers, platform enhancements, and operational changes.
• Document repeatable processes, configuration requirements, escalation paths, and operational playbooks for Sony Engagement Platform payment services.
• Assist with payment fee, settlement, reconciliation, performance, and process analysis to identify opportunities to reduce friction, improve reliability, or support cost optimization.
• Collaborate with risk, fraud, data science, and platform teams where payment operations intersect with decisioning, refunds, chargebacks, or payment feedback‑loop data.
• Represent operational insights from Sony operating companies in internal planning discussions.
• Occasional domestic or international travel may be required for team collaboration, onboarding, or partner meetings.
• Demonstrate honesty, trustworthiness, and ethical conduct in all activities.

Skills

Payment analytics

Operational reporting

UAT testing

Data interpretation

Documentation

Cross-functional collaboration

AI tools

Communication

SQL knowledge

Tableau/Power BI

Tools

SQL

Snowflake

Tableau

Power BI

Job description

Position Summary

Join the Sony Engagement Platform Services (SEPS) Team as a Payments Operations Analyst. In this role you will support Sony operating companies in consuming Sony Interactive Entertainment’s payment orchestration capabilities across the entertainment ecosystem. You will bridge platform operations and partner engagement, focusing on payment performance monitoring, operational reporting, onboarding readiness, issue coordination, testing support, and process documentation.

Job Responsibilities

• Monitor payment performance, transaction trends, and operational indicators for Sony operating companies; generate reporting that identifies anomalies, processing issues, customer friction, and optimization opportunities.
• Produce regular and ad‑hoc reports covering payment performance, onboarding status, operational risks, open issues, and follow‑up actions.
• Partner with SIE Global Payments and Sony Engagement Platform stakeholders to interpret payment data and translate findings into actionable recommendations.
• Support onboarding and readiness activities, including Payment Service Provider (PSP) setup, configuration, testing coordination, and other operational tasks.
• Maintain operational trackers, action logs, and supporting materials for payment success plans, service reviews, and stakeholder discussions.
• Coordinate payment‑related issue triage across Sony operating companies, PSPs, and internal teams, ensuring clear action owners and status updates.
• Support UAT, production testing, and post‑launch checks for new payment methods, providers, platform enhancements, and operational changes.
• Document repeatable processes, configuration requirements, escalation paths, and operational playbooks for Sony Engagement Platform payment services.
• Assist with payment fee, settlement, reconciliation, performance, and process analysis to identify opportunities to reduce friction, improve reliability, or support cost optimization.
• Collaborate with risk, fraud, data science, and platform teams where payment operations intersect with decisioning, refunds, chargebacks, or payment feedback‑loop data.
• Represent operational insights from Sony operating companies in internal planning discussions.
• Occasional domestic or international travel may be required for team collaboration, onboarding, or partner meetings.
• Demonstrate honesty, trustworthiness, and ethical conduct in all activities.

Qualifications

• 5+ years of experience in payment operations or related operational analytics.
• Experience monitoring operational performance, identifying issues, and coordinating follow‑up actions across multiple stakeholders.
• Experience with UAT, production testing, incident tracking, reconciliation, payment reporting, or operational readiness processes.
• Strong analytical mindset with the ability to interpret operational and payment data and communicate clear, practical insights.
• Excellent attention to detail and ability to maintain accurate documentation, action logs, and status reporting.
• Experience working cross‑functionally with operations, product, engineering, finance, risk, fraud, customer support, or external partners.
• Ability to manage multiple workstreams, prioritize effectively, and operate in a fast‑paced, evolving environment.
• Clear written and verbal communication skills for both technical and non‑technical audiences.
• Proficiency using approved AI tools to accelerate analysis, identify patterns, synthesize complex inputs, and support documentation while validating outputs and applying appropriate judgment around data sensitivity.
• Desirable: experience in the video games or digital entertainment industry; experience with PSPs, acquirers, card schemes, payment methods, or payment orchestration platforms; experience supporting multi‑tenant or global e‑commerce environments; working knowledge of SQL, Snowflake, Tableau, Power BI, or similar data and BI tools.

Benefits

• Comprehensive medical, prescription drug, dental, and vision coverage with HSA and FSA options.
• Employee assistance plan and behavioral health benefits.
• Fertility benefits, including surrogacy and adoption assistance.
• Basic and supplemental life insurance for employees and covered spouses/partners and children.
• Voluntary benefits such as group legal, identity theft protection, accident, and hospital indemnity insurance.
• Short‑term and long‑term disability plans.
• Up to 12 weeks of paid parental and caregiver leave.
• 401(k) plan with pre‑tax, Roth, and after‑tax options and company match with immediate vesting.
• Education assistance and student loan programs.
• Flexible work arrangements, including remote and hybrid schedules.
• Vacation, paid holidays, sick leave, early release (Summer Fridays), and a winter break between Christmas and New Year’s Day.
• Referral bonuses (subject to eligibility) and matching gift program.
• Wide variety of employee business resource groups.
• Special discounts on Sony products exclusively for employees.
• Employee stock purchase plan.

Equal Employment Opportunity Statement

SCA will consider qualified applicants with arrest or conviction records in accordance with applicable law. All qualified applicants will receive consideration for employment without regard to any basis protected by applicable federal, state, or local law, ordinance, or regulation.

Disability Accommodation for Applicants

We provide reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. For requests, contact [e-mail].

Contact Information

To verify the authenticity of this posting, refer to our official Careers page: www.sonyjobs.com. We do not request personal identifying information during the initial stages of our application process.