Remote Payments Onboarding & Ops Specialist

AxisCare; Waco (TX); Remote; USD 70,000 - 95,000; Full time

Job summary

AxisCare is seeking a Payment Operations Specialist to own merchant onboarding from draft submission through active adoption, enabling new customers to take payments in our platform quickly. The role expands into broader payments ops, resolving escalated issues and driving process improvements.

The ideal candidate has 2+ years of payments operations experience, strong knowledge of card/ACH payments, and demonstrates persistence, detail‑orientation, and clear communication.

Qualifications

• 2+ years in payments operations in onboarding or underwriting.
• Knowledge of card/ACH payments incl. onboarding/KYC and funding.
• Strong attention to detail and accuracy.
• Persistent and follow-through mindset.
• Clear written and verbal communication with customers and teams.
• Able to manage high volumes and stay organized.
• Self-directed and comfortable in a growing program.
• Experience with CRM/ticketing tools and Excel/Sheets.

Responsibilities

• Own merchant onboarding from draft to submission and adoption.
• Explain fees and account status to customers and internal teams.
• Provide supporting docs for flagged transactions.
• Collaborate with processing partner on configurations.
• Identify and design simpler onboarding processes with leadership.

Skills

Payments operations

Attention to detail

Persistence

Communication skills

Organization

CRM tools

Excel/Sheets

Education

Bachelor’s degree or equivalent

Tools

Payment processors

KYC tools

Job description

AxisCare is seeking a Payment Operations Specialist to own merchant onboarding from draft submission through active adoption, enabling new customers to take payments in our platform quickly. The role expands into broader payments ops, resolving escalated issues and driving process improvements.

The ideal candidate has 2+ years of payments operations experience, strong knowledge of card/ACH payments, and demonstrates persistence, detail‑orientation, and clear communication.