Remote Payment Operations Analyst - Funnels & Insights

Eneba Games; United States; Remote; USD 45,000 - 67,000; Full time

Benefits offered by this job

Stock options

Growth opportunities

Bonuses

Volunteer time

Remote work

Job summary

Eneba Games is hiring for a Payment Operations-focused role to improve checkout funnel health across multiple PSPs. You will surface alerts, investigate declines, and translate findings into actionable improvements for authorization and conversion.

The role requires strong SQL, BI dashboard familiarity, and experience in a fast-growing, multi-provider payments environment. Remote work options are available, with location flexibility.

Qualifications

• Payments funnel literacy including interchange, decline codes, FX, tokenization, 3DS and fraud fundamentals.
• Root-cause analysis of funnel drop-off or declines, distinguishing engineering defects from user behavior.
• Ability to translate complex data and customer behavior insights for non-technical audiences.
• Proficient in SQL for independent investigation.
• Familiarity with self-serve BI/dashboard tools for rapid analysis.
• Experience navigating ambiguity in fast-changing, high-growth environments.
• Experience performing multi-PSP comparative analysis.

Responsibilities

• Take diagnostic ownership of checkout funnel health—surface alerts, insights, and defects before they become business-critical.
• Lead root-cause investigations to distinguish engineering defects from user-behavior patterns and communicate findings to stakeholders.
• Support the funnel's reporting cadence to cross-functional teams, turning data into actionable insights to improve authorization rate and conversion.
• Analyze authorization-rate, decline-code, and multi-PSP performance to identify bottlenecks in the funnel.
• Partner with Product, Engineering, Data Science, and Fraud on diagnostic work behind funnel issues and processor outages.
• Develop into a trusted point of contact for payment funnel health within the team.

Skills

Payments funnel literacy

Root-cause analysis

Data storytelling

SQL

BI dashboards

Ambiguity navigation

Multi-PSP analysis

Tools

BI dashboards

Analytics tools

Job description

Eneba Games is hiring for a Payment Operations-focused role to improve checkout funnel health across multiple PSPs. You will surface alerts, investigate declines, and translate findings into actionable improvements for authorization and conversion.

The role requires strong SQL, BI dashboard familiarity, and experience in a fast-growing, multi-provider payments environment. Remote work options are available, with location flexibility.