Remote Patient Support Supervisor

Sagility India Private Ltd in; El Paso (TX); On-site; USD 50,000 - 75,000; Full time

Job summary

Sagility seeks a Patient Support Supervisor to lead a team of Patient Support Specialists, ensuring timely, accurate, and compassionate patient support. You will coach, monitor KPIs, and coordinate with clinical and administrative teams to deliver a positive patient experience and seamless access to care.

The role emphasizes leadership, performance management, HIPAA compliance, and ongoing process improvements in a remote, home-based setting in the United States.

Qualifications

• High school diploma or GED required.
• 3+ years of customer service, healthcare, patient access, call center, or related experience.
• Previous leadership, supervisory, team lead, or coaching experience.
• Strong verbal and written communication skills.
• Ability to coach employees and manage performance.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office and electronic health record systems.
• Strong problem-solving, organizational, and decision-making skills.

Responsibilities

• Provide day-to-day leadership and supervision to a team of Patient Support Specialists.
• Monitor team performance against productivity, quality, attendance, and patient experience expectations.
• Provide ongoing coaching, feedback, and development to improve performance.
• Conduct regular one-on-one meetings, performance discussions, and team meetings.
• Monitor patient interactions and documentation for accuracy, quality, and adherence to processes.
• Support the team in assisting patients with insurance-related questions, referrals, authorizations, and care locations.
• Handle and resolve escalated patient concerns, ensuring timely resolution.
• Identify performance trends and opportunities for improvement with leadership.
• Ensure appropriate staffing and workload management to support service levels.
• Reinforce SOPs and policies to promote consistency across the team.
• Maintain confidentiality and HIPAA compliance.
• Partner with clinical, administrative, and operational teams to address patient needs.
• Support onboarding, training, and development of new Patient Support Specialists.
• Track and communicate team performance metrics for continuous improvement.

Skills

Leadership

Communication

Coaching

Multitasking

Problem-solving

Microsoft Office

Electronic health record systems

Team management

Education

High school diploma or GED

Tools

Microsoft Office

Electronic health record systems

Job description

Sagility seeks a Patient Support Supervisor to lead a team of Patient Support Specialists, ensuring timely, accurate, and compassionate patient support. You will coach, monitor KPIs, and coordinate with clinical and administrative teams to deliver a positive patient experience and seamless access to care.

The role emphasizes leadership, performance management, HIPAA compliance, and ongoing process improvements in a remote, home-based setting in the United States.