Remote Patient Support Specialist

Labcorp; United States; Remote; USD 24,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

STD/LTD

401(k)

Paid Time Off

Tuition Reimbursement

Employee Stock Purchase Plan

Job summary

Labcorp is seeking a remote Customer Service Representative to join our team. The role involves acting as a liaison between Labcorp, customers, and patients, resolving routine requests, and maintaining HIPAA-compliant records. Expected to meet productivity and service standards in a fast-paced environment.

The position supports communication across departments, utilizes systems like CRM tools, and emphasizes patient care and accurate data handling. VPN and security requirements may apply.

Qualifications

• High school diploma or GED required.
• 2+ years in a customer service role.
• 1+ years in a contact center/call center environment preferred.

Responsibilities

• Act as liaison between Labcorp, customers, and patients.
• Maintain understanding of lab operations across departments.
• Resolve routine requests using internal systems and procedures.
• Communicate professionally with internal and external customers.
• Clarify and confirm customer needs to provide solutions.
• Meet productivity, quality, and service standards.
• Identify root causes and help prevent recurring issues.
• Multi-task effectively.
• Research and resolve complex inquiries using databases.
• Review test forms for accuracy and correct discrepancies per SOPs.
• Support initiatives to improve customer satisfaction and performance.
• Maintain accurate records and CRM data in compliance with HIPAA.

Skills

Customer service

Communication

HIPAA compliance

Multitasking

Typing proficiency

Verint

Salesforce

Medical terminology

Education

High school diploma or GED

Assoc. degree

Tools

Microsoft Office

Verint

Salesforce

LIS

Job description

Labcorp is seeking a remote Customer Service Representative to join our team. The role involves acting as a liaison between Labcorp, customers, and patients, resolving routine requests, and maintaining HIPAA-compliant records. Expected to meet productivity and service standards in a fast-paced environment.

The position supports communication across departments, utilizes systems like CRM tools, and emphasizes patient care and accurate data handling. VPN and security requirements may apply.