Customer Service Support Representative

LCA Lab. Corp. of America; San Diego (CA); Remote; USD 24,000 - 32,000; Full time

Benefits offered by this job

Healthcare benefits

401(k)

Paid Time Off

Tuition Reimbursement

Employee Stock Purchase Plan

Job summary

Labcorp is seeking a remote Customer Service Representative to support customers, patients and internal teams. You will handle routine inquiries, access information in internal systems, and ensure accurate data in the CRM while maintaining HIPAA compliance.

Requirements include a high school diploma, 2+ years in customer service, 1+ year in a call center, and proficiency with Microsoft Office, Salesforce, and LIS.

Qualifications

• High school diploma or GED required.
• 2+ years’ experience in a customer service role.
• 1+ years’ experience in a contact center/call center environment.

Responsibilities

• Act as a liaison between LabCorp, customers, and patients.
• Maintain understanding of lab operations across departments.
• Resolve routine requests using internal systems and procedures.
• Meet productivity, quality, and service standards.
• Maintain accurate records and CRM data in HIPAA-compliant manner.
• Troubleshoot basic technical issues to minimize disruptions.

Skills

Customer service

Multitasking

Communication skills

Medical terminology

Education

High school diploma or GED

Associate degree

Tools

Microsoft Office

Verint

Salesforce

LIS

Job description

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives. Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives. LabCorp is seeking a remote Customer Service Representative to join our team!

Schedule: SUNDAY - THURSDAY 730am - 4pm PACIFIC STANDARD TIME

Job Duties/Responsibilities

Act as a liaison between LabCorp, customers, and patients. Maintain understanding of lab operations across departments. Resolve routine requests using internal systems and procedures. Communicate professionally with internal and external customers. Clarify and confirm customer needs to provide solutions. Meet productivity, quality, and service standards. Identify root causes and help prevent recurring issues. Multi-task effectively. Research and resolve complex inquiries using databases. Review test forms for accuracy and correct discrepancies per standard operating procedures. Support initiatives to improve customer satisfaction and performance. Maintain accurate records and CRM data in compliance with HIPAA. Troubleshoot basic technical issues to minimize disruptions. Participate in activities designed to improve customer satisfaction and business performance.

Minimum Qualifications

• High school diploma or GED equivalent
• 2 or more years’ experience in a customer service role
• 1 or more years’ experience working in a contact center/call center environment

Preferred

• Associate degree
• 1 or more years’ experience with a medical background
• 1 or more years’ experience working in the healthcare industry, such as a physician's office or a hospital

Additional Job Standards

• Reliable internet with compatible provider (minimum 50 Mbps download speed)
• 1+ years’ experience with software (e.g., Microsoft Office, Verint, Salesforce, LIS)
• HIPAA-compliant, distraction-free workspace
• Strong computer skills, including multitasking across systems and typing proficiency
• Ability to troubleshoot and resolve basic technical issues independently
• Strong verbal/written communication with active listening skills
• Courteous with a strong customer service focus
• Experience with Laboratory Information Systems Organized with effective time management in a multitasking environment
• Self-motivated and able to learn/apply new processes and systems
• Strong critical thinking and problem-solving skills
• Takes ownership to ensure issue resolution
• Team-oriented with ability to collaborate effectively
• Flexible and responsive to changing priorities and workloads
• Maintains professionalism in all customer interactions
• Knowledge of medical terminology used in a clinical setting

Benefits:

Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.

Pay Range $17.75/hr - $23.00/hr plus shift differential where applicable

APPLICATION WINDOW CLOSES: 11/14/2026

LabCorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

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We believe in the power of science to change lives. Labcorp is a leading global life sciences company that provides vital information to help doctors, hospitals, pharmaceutical companies, researchers, and patients make clear and confident decisions. Through our unparalleled diagnostics and drug development capabilities, we provide insights and accelerate innovations to improve health and improve lives. Here, you can join our nearly 70,000 employees, serving clients in more than 100 countries, as we work together to transform approaches to patient care.