Remote Healthcare Customer Service Specialist

LCA Lab. Corp. of America; Bakersfield (CA); Remote; USD 24,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Paid Time Off (PTO) or Flexible Time

Tuition Reimbursement

Employee Stock Purchase Plan

Job summary

Labcorp is seeking a remote Customer Service Representative to join our team, supporting patients, physicians and laboratories. You will act as a liaison, provide timely information, and ensure HIPAA-compliant service. The position requires strong communication, multitasking, and proficiency with common software.

Schedule is MONDAY–FRIDAY, 8:30am–5pm Pacific. Pay ranges from $17.75 to $23.00 per hour plus shift differential where applicable.

Qualifications

• High school diploma or GED equivalent.
• 2+ years’ experience in a customer service role.
• 1+ years’ experience in a contact center/call center environment.
• Healthcare experience or medical terminology knowledge preferred.
• Reliable internet with minimum 50 Mbps download speed.
• Experience with Healthcare software such as LIS or HIPAA-compliant systems.

Responsibilities

• Act as liaison between Labcorp, customers, and patients.
• Maintain understanding of lab operations across departments.
• Resolve routine requests using internal systems and procedures.
• Communicate professionally with internal and external customers.
• Clarify and confirm customer needs to provide solutions.
• Meet productivity, quality, and service standards.
• Identify root causes and help prevent recurring issues.
• Multi-task effectively.
• Research and resolve complex inquiries using databases.
• Review test forms for accuracy and correct discrepancies per SOPs.
• Support initiatives to improve customer satisfaction and performance.
• Maintain accurate records and CRM data in HIPAA-compliant manner.
• Troubleshoot basic technical issues to minimize disruptions.
• Participate in activities designed to improve customer satisfaction and business performance.

Skills

Customer service

Call center experience

HIPAA knowledge

Multitasking

Education

High school diploma or GED

Tools

Microsoft Office

Verint

Salesforce

LIS

Job description

Labcorp is seeking a remote Customer Service Representative to join our team, supporting patients, physicians and laboratories. You will act as a liaison, provide timely information, and ensure HIPAA-compliant service. The position requires strong communication, multitasking, and proficiency with common software.

Schedule is MONDAY–FRIDAY, 8:30am–5pm Pacific. Pay ranges from $17.75 to $23.00 per hour plus shift differential where applicable.