Remote Patient Support Representative

Woodlake Addiction Recovery Center; Ethel (OK); Remote; USD 35,000 - 50,000; Full time

Job summary

Woodlake Addiction Recovery Center is looking for a Remote Patient Support Representative to offer compassionate assistance to clients. This role involves effective communication with patients, families, and teams, helping patients access services and schedule appointments. The position is 100% remote, offering flexible hours and a supportive team culture.

Benefits

Flexible scheduling options

Paid training and performance reviews

Health and wellness benefits (for eligible employees)

Access to employee assistance programs

Holiday and sick time off

Qualifications

• Prior experience in customer service or patient-facing support preferred.
• Experience in healthcare, addiction services, or behavioral health is a plus.
• Reliable internet connection and a quiet, dedicated workspace.

Responsibilities

• Handle inbound calls, chats, and emails from current and prospective patients.
• Assist with telehealth access, appointment reminders, and basic troubleshooting.
• Document all interactions in the patient support system.

Skills

Communication

Empathy

Organizational skills

Tech-savvy

Education

High school diploma or equivalent

Tools

Video platforms

Online scheduling tools

Job description

Woodlake Addiction Recovery Center is hiring a Remote Patient Support Representative to provide compassionate, prompt, and solution-focused assistance to our clients. This role supports ongoing communication with patients, families, and internal teams, helping clients navigate care access, scheduling, and service inquiries.

Responsibilities:

• Handle inbound calls, chats, and emails from current and prospective patients

• Assist with telehealth access, appointment reminders, and basic troubleshooting

• Document all interactions in the patient support system

• Follow up on patient inquiries or referrals and escalate when necessary

• Provide information on program offerings, insurance coverage, or scheduling

• Maintain a supportive and professional tone with every interaction

Qualifications:

• High school diploma or equivalent

• Prior experience in customer service or patient-facing support preferred

• Strong communication, empathy, and organizational skills

• Tech-savvy, especially with video platforms and online scheduling tools

• Experience in healthcare, addiction services, or behavioral health is a plus

• Reliable internet connection and a quiet, dedicated workspace

What We Offer:

• 100% remote position with flexible scheduling options

• Paid training and regular performance reviews

• Health and wellness benefits (for eligible employees)

• Access to employee assistance programs

• Supportive team culture focused on professional growth

• Holiday and sick time off