Customer Service / Technical Support Representative (Bilingual: Korean/English) (Remote)

Concentrix; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

Join Concentrix as a Customer Service / Technical Support Representative (Bilingual: Korean/English) working remotely. You'll engage with customers, resolve issues effectively, and enjoy extensive training. This role offers great career growth with a supportive and inclusive company culture, plus competitive pay and benefits.

Benefits

Medical, dental, and vision insurance

Paid training and opportunities for bonuses

Comprehensive employee assistance program (EAP)

Celebrations and networking opportunities

Free Learning and Leadership Development programs

Qualifications

• Must be 18 years or older with secondary education.
• 1 year of customer service experience preferred.
• Proficiency in speaking, writing, and understanding Korean and English.

Responsibilities

• Assist automotive customers and resolve concerns regarding products.
• Effectively troubleshoot technical issues, make follow-up calls as needed.
• Provide inbound customer support for issues and inquiries.

Skills

Customer service excellence

Bilingual (Korean/English)

Technical troubleshooting

Multi-tasking

Eagerness to learn new technologies

Education

Secondary education

Job description

Customer Service / Technical Support Representative (Bilingual: Korean/English) (Remote)

Job Title:

Customer Service / Technical Support Representative (Bilingual: Korean/English) (Remote)

Job Description

Customer Service / Technical Support Representative (Bilingual: Korean/English) (Remote) works from home and engages with customers through inbound and outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a Customer Service / Technical Support Representative (Bilingual: Korean/English) (Remote) position at Concentrix is just the right place for you!

As a rCustomer Service / Technical Support Representative (Bilingual: Korean/English) (Remote), you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service / Technical Support Representative working from home, you will:

• Passionately assist automotive customers, respond to their questions and inquiries, and resolve any concerns regarding the client's products and/or services.
• Be responsible for the timely response to escalated cases.
• Effectively troubleshoot technical issues of hardware, software, networking, or other client products, make follow-up outbound calls to customers or other parties, and follow appropriate escalation paths as needed.
• Provide inbound customer support for customers to resolve technical issues, billing concerns and vehicle connectivity needs
• Deliver expert customer experiences…with a smile.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service / Technical Support Representative role include:

• 18 years or older with secondary education
• Talent, passion, and patience to deliver excellence in customer service
• 1 year of customer service work experience (in a Contact Centre environment preferred)
• You will be expected to utilize multiple systems on a PC throughout your day to day and must pass technical assessments to show those skills.
• Able to speak, write and understand Korean and English which will be confirmed by an assessment
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies

WHAT’S IN IT FOR YOU

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• The base salary range for this position is $20-$22/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan , paid time off and holidays, and paid training days.
• Paid training and opportunities for lucrative referral bonuses
• Medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more to support the community and the world
• Company networking and leadership opportunities with organized groups in the following topics: Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness
• A range of other perks and benefits

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”

Location:

CAN, NS, Work-at-Home

Language Requirements:

Time Type:

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Concentrix is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status. Currently, this position may be performed only in the following provinces/territories: AB , BC , MB , NB , NL , NS, ON , PE and SK .

About the company

Concentrix,is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands.

Notice

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