Remote Patient Success Specialist (Contractor)

Cala Health, Inc.; Oregon; Hybrid; USD 34,000 - 55,000; Part time

Job summary

Cala Health, Inc. is seeking a Customer Success Specialist (Contractor) to represent our organization and support users of CalaHealth products. This remote role follows Pacific Time hours (7am–4pm) and reports to the Associate Director of Customer Success.

Responsibilities include training patients, supporting clinicians, and ensuring customers get maximum value from our products while collaborating with marketing, product development and sales teams.

Qualifications

• Bachelor's degree or higher required.
• 3+ years of medical device or healthcare experience with direct customer interaction.
• Strong customer focus and excellent communication skills.

Responsibilities

• Establish and maintain superior relationships with patients.
• Provide product support to patients, study participants, clinicians and staff.
• Deliver product training to patients and study participants.
• Act as subject matter expert for internal teams and the Customer Care group.
• Educate customers on product features and benefits; gather feedback.
• Coordinate with marketing, product development and sales to refine messaging.
• Support Territory Managers as needed.

Skills

Medical device experience

Customer-focused

Excellent communication

Interpersonal skills

CRM proficiency

Problem-solving

Education

Bachelor's degree or higher

Tools

CRM software

Job description

Cala Health, Inc. is seeking a Customer Success Specialist (Contractor) to represent our organization and support users of CalaHealth products. This remote role follows Pacific Time hours (7am–4pm) and reports to the Associate Director of Customer Success.

Responsibilities include training patients, supporting clinicians, and ensuring customers get maximum value from our products while collaborating with marketing, product development and sales teams.