Customer Success Specialist (Fully Remote)

Cala Health, Inc.; United States; Remote; USD 34,000 - 55,000; Part time

Job summary

Cala Health, Inc. is seeking a remote Customer Success contractor to support patients and clinicians, reporting to the Associate Director, Customer Success. You will build strong relationships, deliver product training, and help drive adoption of Cala's non-invasive therapies.

Collaborate with marketing, product, and sales to resolve issues, document interactions, and escalate cases as needed. A Bachelor's degree and 3+ years healthcare experience are required, with strong communication and CRM

Qualifications

• Bachelor's degree and 3+ years healthcare experience required.
• Strong communication and CRM proficiency expected.

Responsibilities

• Build strong customer relationships and provide product training.
• Document interactions and escalate cases as needed.
• Collaborate with marketing, product, and sales teams.

Skills

Healthcare experience

Communication skills

CRM proficiency

Education

Bachelor's degree

Tools

CRM software

Job description

• Cala Health develops non-invasive prescription therapy for chronic disease.
• The company is focused on helping thousands regain confidence and ease.

Opportunity Overview:

• This contractor role supports patients and clinicians remotely.
• The specialist reports to the Associate Director, Customer Success.

Responsibilities:

• Build strong customer relationships and provide product training.
• Document interactions and escalate cases as needed.
• Collaborate with marketing, product, and sales teams.

Qualifications:

• Bachelor's degree and 3+ years healthcare experience required.
• Strong communication and CRM proficiency expected.

Cala Health

Cala Health creates non-invasive prescription therapies for chronic disease, beginning with the kIQ® Plus for hand tremor. The company is mission-driven and offers employees tools, training, and mentoring to succeed in a collaborative culture.