Remote Customer Success Specialist – Medical Devices

OpenKrill; United States; Remote; USD 34,000 - 62,000; Part time

Job summary

Cala Health is seeking a Customer Success Specialist (Contractor) to support patients and clinicians remotely. You will train users, answer questions, and ensure customers realize value from Cala Health therapies.

Work hours are 7am-4pm Pacific, with flexibility based on business needs. You will report to the Associate Director, Customer Success and have no direct reports. This role emphasizes patient advocacy and cross-functional collaboration.

Qualifications

• Bachelor’s degree or higher required.
• 3+ years medical device experience or healthcare experience including direct customer interaction.
• Demonstrated track record of outstanding customer focus.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams.
• Proficiency with CRM software and other relevant tools.
• Proven problem-solving skills.

Responsibilities

• Establish and maintain superior relationships with patients.
• Interact with patients, clinicians, and study participants to understand needs.
• Develop and maintain knowledge of Cala products and their use.
• Document interactions accurately and escalate as required.
• Provide product training to patients and study participants.
• Collaborate with marketing, product development, and sales to refine messaging.
• Support Territory Managers as needed.

Skills

Healthcare experience

Customer focus

Communication

Problem-solving

CRM software

Education

Bachelor's degree or higher

Tools

CRM software

Job description

Cala Health is seeking a Customer Success Specialist (Contractor) to support patients and clinicians remotely. You will train users, answer questions, and ensure customers realize value from Cala Health therapies.

Work hours are 7am-4pm Pacific, with flexibility based on business needs. You will report to the Associate Director, Customer Success and have no direct reports. This role emphasizes patient advocacy and cross-functional collaboration.