Remote Patient Scheduling Specialist

ChenMed; Metairie (LA); Remote; USD 23,000 - 33,000; Full time

Job summary

ChenMed is expanding and seeking a Service Team Coordinator to handle patient scheduling and inquiries in a high-volume call center environment. You will deliver VIP customer service while supporting multiple ChenMed centers.

The role emphasizes timely responses, collaboration, and adherence to company policies to improve patient health outcomes. The ideal candidate has strong communication skills, calls center experience, and healthcare exposure, with willingness to work overtime as needed.

Qualifications

• High school diploma or GED required.
• Two years of customer service experience in a call center or similar.
• Experience with KPIs or metrics in a call center environment.
• At least one year in a fast-paced healthcare setting preferred.
• Experience with web-based customer relationship management systems.
• Must reside within the Continental United States and within a state where ChenMed operates.

Responsibilities

• Handle inbound and outbound customer service calls related to patient scheduling and general inquiries.
• Respond to patient inquiries following ChenMed care model.
• Escalate issues when needed.
• Make timely decisions per department policies.
• Document interactions in web-based systems.
• Maintain relationships by delivering prompt and accurate service.
• Collaborate with teams across departments to ensure VIP service.
• Perform other duties as assigned by management.

Skills

Excellent communication

Active listening

Organizational skills

Multi-tasking

Customer service mindset

English fluency

Spanish/Creole/Vietnamese a plus

Microsoft Office Suite

Education

High school diploma or GED

Tools

CRM systems

Microsoft Office (Word, Excel, Outlook)

Job description

ChenMed is expanding and seeking a Service Team Coordinator to handle patient scheduling and inquiries in a high-volume call center environment. You will deliver VIP customer service while supporting multiple ChenMed centers.

The role emphasizes timely responses, collaboration, and adherence to company policies to improve patient health outcomes. The ideal candidate has strong communication skills, calls center experience, and healthcare exposure, with willingness to work overtime as needed.