Remote Patient Outreach Manager - Value-Based Care

Ultipro; Henderson (NV); Hybrid; USD 85,000 - 98,000; Full time

Job summary

Ultipro is seeking a Manager of Patient Outreach to lead outreach strategies and drive performance against visit volume goals in a value-based care setting. The role oversees outreach tactics, capacity planning, and collaboration with providers and vendors.

The position supports both hybrid and remote work arrangements, with on-site requirements for hybrid schedules and occasional travel for meetings.

Qualifications

• Minimum 3-5 years in healthcare industry with IPA/Medical Group, Health Plan, or hospital experience, or value based care company directly managing outreach and engagement responsibilities.
• 3-5 years in Medicare Advantage, CMS, and/or CMMI programs such as ACO or DCE models.
• 3-5 years in complex project management and cross-collaboration.
• Proficiency with MS Office; ability to learn new technical skills.
• Comfortable with public speaking; strong verbal and written communication skills.

Responsibilities

• Participate in short- and long-term planning to impact performance on outreach, scheduling volume, and completed appointments for multiple markets.
• Maintain constant monitoring of outreach and visit completion performance and prepare weekly and monthly reports for leadership noting any technical, process, or people issues impacting performance.
• Formulate, optimize, and execute patient engagement strategies including channels, tactics, prioritization, and incentives.
• Engage in provider capacity planning and outreach capacity planning to ensure appropriate budgeting and staffing levels.
• Monitor ED visit volume and implement ED Follow-Up marketing campaigns to drive inbound volume to our 24/7/365 Access Center.
• Collaborate on effective marketing strategies to supplement telephonic outreach strategies.
• Support development of call center capabilities nationally.
• Assign staff strategically based on skills and needs.
• Manage direct and indirect reports, including recruiting, performance assessments, and support of professional development and career progression.
• Execute policies, protocols, and procedures in collaboration with operational and clinical leaders.
• Collaborate with payer partners and oversee vendor performance and service level adherence, including compliance and performance of outreach activity from vendor partners.
• Ensure compliance with company and CMS regulatory requirements.
• Perform other duties as assigned.

Skills

Judgment

Integrity

Results orientation

Medicare Advantage

Value-based care

Patient outreach

Call center skills

Communication

Coaching

Analytical ability

Education

Bachelor’s degree in Business, Healthcare, or related field

Tools

MS Office

Job description

Ultipro is seeking a Manager of Patient Outreach to lead outreach strategies and drive performance against visit volume goals in a value-based care setting. The role oversees outreach tactics, capacity planning, and collaboration with providers and vendors.

The position supports both hybrid and remote work arrangements, with on-site requirements for hybrid schedules and occasional travel for meetings.