Patient Experience Coordinator (Eastern Time)

Heartbeat Health, Inc.; United States; Remote; USD 33,000 - 36,000; Full time

Job summary

Heartbeat Health is seeking an entry-level Patient Support professional to connect patients with heart-health services. You will manage outreach to schedule virtual visits and diagnostic procedures, while offering friction-free navigation through our healthcare ecosystem.

Ideal candidates have a bachelor’s degree in a relevant field and at least 6 months of experience in customer-facing roles. This remote-first role emphasizes empathy, rapid learning, and ability to work in a fast-paced

Qualifications

• Bachelor’s degree in a relevant field (e.g. Social Work, Communications, Education, Sociology, Psychology, or Health Sciences).
• At least 6 months of internship or work experience.
• Experience in high-touch, customer-facing roles with empathy and poise.

Responsibilities

• Own all patient outreach and engagement: call, text, and email to schedule virtual visits and diagnostic procedures.
• Provide concierge support and friction-free navigation through our ecosystem.
• Verify data accuracy, identify process gaps, and document workflows to ensure smooth operations.
• Gain exposure to launching healthcare programs and scaling patient experiences in a clinical setting.

Skills

Customer service

Communication

Tech-savvy

Data entry

Education

Bachelor’s degree in a relevant field

Job description

Heartbeat Health is the leading virtual-first cardiovascular care company in the country, providing patients with convenient, high-quality heart care through a combination of telemedicine, diagnostics, and virtual care programs. By leveraging real-time data and AI-powered insights, Heartbeat Health empowers providers and patients with personalized treatment plans, reducing hospitalizations and improving long-term heart health outcomes. Heartbeat Health is redefining how cardiovascular care is delivered in the digital age, led by our medical group of cardiologists, advanced practitioners, nurses, and care coordinators.

About the Job:

This is an entry-level role designed for those passionate about service and eager to break into the healthtech industry. You will be the primary link between our patients and their heart health, handling the following areas:

• The Patient Connection: Own all patient outreach and engagement. You will proactively call, text, and email patients to schedule virtual visits and critical diagnostic procedures (like stress tests and echocardiograms).

• Concierge Support: Provide technical assistance and “friction-free” navigation through our ecosystem, ensuring every patient feels supported from first contact to follow-up.

• Operational Excellence: Verify data accuracy, identify process gaps, and document workflows to ensure our systems run smoothly.

• Growth & Learning: Gain an inside look at launching healthcare programs and scaling patient experiences in a fast-paced, clinical environment.

About You:

• Education: Bachelor’s degree in a relevant field (e.g. Social Work, Communications, Education, Sociology, Psychology, or Health Sciences).

• Experience Level: at least 6 months of internship or work experience

• Service-First Background: You have professional experience in high-touch, customer-facing roles. Whether that’s waitressing, hospitality, retail, or a call center, you know how to handle fast-paced environments with empathy and poise.

• Community-Minded: You have a background in service-oriented fields or study that focus on people and community engagement.

• Mission-Driven: You are genuinely excited to interact with customers and want to see the direct impact of your work on patient outcomes.

• Tech-Savvy & Adaptable: You are a fast learner who is comfortable with data entry and eager to master new healthcare technologies.

About Our Culture:

• We are mission-driven: we’re revolutionizing the way cardiovascular care is delivered

• We are fast-paced & agile: we move quickly, iterate often, and value experimentation

• We are remote-first: flexibility, autonomy, and trust are at the core of how we operate

• We care about diversity: diversity allows us to build an excellent patient experience

• W** e are an equal opportunity employer:**we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

$24 - $26 an hour