Remote Cardiology Care Concierge

Heartbeat Health; United States; Remote; USD 42,000 - 65,000; Full time

Job summary

Heartbeat Health is seeking a Patient Experience Coordinator for our remote clinic team. This full-time role supports patients navigating cardiovascular care journeys, coordinating virtual appointments and diagnostic testing, and delivering concierge-level service.

You will engage patients via phone, text, and email, maintain accurate records, and work with clinical and operational teams to optimize workflows in a fast-paced, AI-assisted virtual care environment.

Qualifications

• Bachelors degree in a relevant field such as Social Work, Communications, Education, Sociology, Psychology, Health Sciences, or related discipline.
• At least 6 months of professional work or internship experience, preferably in a customer-facing or service-oriented environment.
• Experience in high-touch, customer-facing roles with the ability to navigate fast-paced environments while maintaining professionalism and empathy.

Responsibilities

• Proactively connect with patients via phone, text, and email to coordinate virtual appointments and diagnostic testing.
• Deliver concierge-level patient support, guiding users through virtual care platforms and providing clear information.

Skills

Customer service

Communication

Attention to detail

Organization

Empathy

Education

Bachelors degree

Job description

Heartbeat Health is seeking a Patient Experience Coordinator for our remote clinic team. This full-time role supports patients navigating cardiovascular care journeys, coordinating virtual appointments and diagnostic testing, and delivering concierge-level service.

You will engage patients via phone, text, and email, maintain accurate records, and work with clinical and operational teams to optimize workflows in a fast-paced, AI-assisted virtual care environment.