Remote Patient Engagement Specialist (Bilingual)

Cardiovascular Associates of America - CVAUSA; Orlando (FL); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Paid Time Off

Job summary

Cardiovascular Associates of America - CVAUSA is looking for a Patient Engagement Specialist to work within the Heart Failure Program based in Orlando, Florida. This remote role is essential for ensuring patient engagement and satisfaction. Key tasks include managing patient outreach, scheduling appointments, and building relationships.

The ideal candidate will have customer service experience, be bilingual in English and Spanish, and possess excellent interpersonal skills to communicate effectively. This full-time position offers a salary range of $16-18 per hour and comprehensive benefits including health insurance and a 401(k) plan.

Qualifications

• 1+ years of experience in customer service or a healthcare call center.
• Strong customer service skills focusing on patient satisfaction.
• Ability to work effectively in a remote setting.

Responsibilities

• Manage patient outreach and coordination to increase engagement.
• Schedule appointments and assist with patient inquiries.
• Maintain accurate patient demographics and documentation.

Skills

Customer service experience

Interpersonal skills

Bilingual (English and Spanish)

Experience with telehealth

Proficient in Microsoft Word and Excel

Education

High school diploma or GED

Tools

Electronic health records (e.g., Athena)

Job description

Cardiovascular Associates of America - CVAUSA is looking for a Patient Engagement Specialist to work within the Heart Failure Program based in Orlando, Florida. This remote role is essential for ensuring patient engagement and satisfaction. Key tasks include managing patient outreach, scheduling appointments, and building relationships.

The ideal candidate will have customer service experience, be bilingual in English and Spanish, and possess excellent interpersonal skills to communicate effectively. This full-time position offers a salary range of $16-18 per hour and comprehensive benefits including health insurance and a 401(k) plan.