Remote Patient Care Specialist

Amplity; Michigan; On-site; USD 38,000 - 40,000; Full time

Job summary

Amplity, a leading biopharma services partner, seeks a Customer Care Specialist for a remote contact center. You will handle inbound inquiries from consumers and healthcare professionals by phone, email, mail, fax, and chat, addressing product questions and adverse events according to guidelines.

The ideal candidate has a BA/BS or relevant experience, strong customer service skills, and expert typing. You’ll collect accurate information, follow privacy procedures, and assist in resolving

Qualifications

• BA/BS degree or relevant work experience.
• Customer service-related experience.
• Expert level typist.

Responsibilities

• Provide customer service across phone, email, direct mail and other channels.
• Maintain quality standards and adhere to approved materials and guidelines.
• Accurately collect information required by individual programs and correctly capture in specific program databases.
• Answer product questions from customers according to company policy utilizing approved FAQs and discussion guides.
• Exhibit effective communication and tele-management skills with empathetic callers.
• Identify and process potential Adverse Events and Technical Complaints per WPDs.
• Adhere to Privacy/Security procedures and company policies.
• Display flexibility to perform administrative duties when needed.
• Identify and triage customer escalations to ensure compliant solutions.

Skills

Customer service experience

Typing speed

Communication skills

Education

BA/BS degree or relevant work experience

Job description

Amplity, a leading biopharma services partner, seeks a Customer Care Specialist for a remote contact center. You will handle inbound inquiries from consumers and healthcare professionals by phone, email, mail, fax, and chat, addressing product questions and adverse events according to guidelines.

The ideal candidate has a BA/BS or relevant experience, strong customer service skills, and expert typing. You’ll collect accurate information, follow privacy procedures, and assist in resolving