Remote Cardiac Care Navigator — AI-Driven Coordination

Seamlessassist; Phoenix (AZ); Remote; USD 60,174,000 - 68,770,000; Full time

Job summary

Seamlessassist in the United States is seeking a remote Care Navigator for Cardiac care to support a medically complex CHF patient population. This non-clinical telephonic role works under RN supervision to coordinate care and document per CMS standards.

The position is full-time, 40 hours per week, remote within US hours, with $21–24/hour compensation and a W-2 contract. Strong English, MA certification, and US work authorization are required.

Qualifications

• Active Medical Assistant certification or equivalent credential.
• Minimum 2 years in care coordination, case management, or ambulatory care.
• Familiarity with CMS PCM, CCM, and/or TCM requirements and documentation.
• Proficiency with care coordination software and EHRs.
• AI fluency and ability to use AI tools to work faster.
• US-based, authorized to work in the United States with time-zone overlap.
• Excellent written and verbal English communication.

Responsibilities

• Conduct structured telephonic outreach to CHF and complex cardiac patients.
• Maintain a patient caseload using risk stratification to prioritize outreach.
• Complete initial assessments and follow-ups covering symptoms, medications, psychosocial status, and SDOH.
• Support CMS-compliant documentation and billing within required timeframes.
• Provide patient education on CHF self-management and evidence-based strategies.
• Monitor for worsening conditions and escalate to supervising RN.
• Coordinate with RN Care Managers, cardiologists, and PCP offices.

Skills

Medical Assistant

Care coordination

Ambulatory care

CMS PCM/CCM/TCM

EHRs

AI fluency

US work authorization

English communication

Education

Medical Assistant certification

Tools

Care coordination software

EHR systems

Job description

Seamlessassist in the United States is seeking a remote Care Navigator for Cardiac care to support a medically complex CHF patient population. This non-clinical telephonic role works under RN supervision to coordinate care and document per CMS standards.

The position is full-time, 40 hours per week, remote within US hours, with $21–24/hour compensation and a W-2 contract. Strong English, MA certification, and US work authorization are required.