Remote Patient Care Navigator

World Courier; Kentucky; On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Backup dependent care

Adoption assistance

Infertility coverage

Family building support

Behavioral health

Paid parental leave

Paid caregiver leave

Training programs

Professional development

Mentorship programs

Employee resource groups

Volunteer activities

Job summary

Cencora is seeking a Pharmacy Support Specialist to join our remote-friendly team. You will handle routine inquiries, document requests, and coordinate follow-ups with patients, providers, payers, and internal teams.

Requires a High School Diploma or GED and 2+ years in pharmacy support or related healthcare coordination. The role offers $20 per hour, with a Monday–Friday schedule and onboarding assistance.

Qualifications

• High School Diploma/GED or equivalent experience required.
• 2+ years of experience in pharmacy support, patient access, healthcare coordination, customer service, reimbursement support, or a related field required.
• Certification in pharmacy support, patient access, healthcare administration, customer service, or equivalent preferred.

Responsibilities

• Supports pharmacy liaison workflows by handling routine inquiries, documenting requests, and coordinating follow-up with patients, providers, payers, and internal teams.
• Coordinates case-related activities such as status tracking, information collection, documentation review, and communication updates to support timely service delivery.
• Maintains accurate records in case management, pharmacy, and related operational systems in accordance with established procedures and documentation standards.
• Collaborates with pharmacy operations, reimbursement, customer support, and external stakeholders to facilitate routine handoffs and resolve standard issues.
• Monitors open requests, service timelines, and pending items to identify delays, communicate updates, and escalate issues when needed.
• Supports the preparation and maintenance of job aids, reference materials, and standard documentation that improve consistency across liaison activities.
• Provides accurate information on routine processes, requirements, and next steps while referring more complex questions or exceptions to appropriate personnel.

Skills

Pharmacy support

Patient access

Healthcare coordination

Customer service

Reimbursement support

Education

High School Diploma/GED or equivalent experience

Job description

Cencora is seeking a Pharmacy Support Specialist to join our remote-friendly team. You will handle routine inquiries, document requests, and coordinate follow-ups with patients, providers, payers, and internal teams.

Requires a High School Diploma or GED and 2+ years in pharmacy support or related healthcare coordination. The role offers $20 per hour, with a Monday–Friday schedule and onboarding assistance.