Remote Patient Care Intake Specialist

Noble Health Services; City of Syracuse (NY); Remote; USD 32,000 - 42,000; Full time

Job summary

Thisiscny in the United States is seeking an entry level position that supports patient inquiries and prescription processing under supervision. The role focuses on directing calls, evaluating urgency, and routing to the correct resources to resolve issues and improve service.

Educational requirements include a high school diploma or GED; pharmacy technician certification is preferred. The candidate should have customer service experience and be willing to complete mandatory training and

Qualifications

• Prior experience in customer service or call-center roles.
• Pharmacy technician certification is preferred but not required.
• Strong communication and multitasking abilities.

Responsibilities

• Help Desk phone coverage for incoming calls, outbound calls and directing incoming calls to appropriate staff members
• Manage and assist with prescription processing as needed, when not taking patient inbound calls
• Evaluate the nature, urgency, and complexity of patient calls
• Direct calls to the correct department, team, or individual based on patient needs
• Provide resolution to customer service issues to ensure member satisfaction
• Maintain production as determined by supervisor
• May assist in orienting and training new employees
• Complete mandatory and regulatory training programs
• Perform other duties as assigned

Skills

Customer service

Phone support

Prescription processing

Training others

Education

High School Diploma or GED

Pharmacy technician certification preferred

Job description

Thisiscny in the United States is seeking an entry level position that supports patient inquiries and prescription processing under supervision. The role focuses on directing calls, evaluating urgency, and routing to the correct resources to resolve issues and improve service.

Educational requirements include a high school diploma or GED; pharmacy technician certification is preferred. The candidate should have customer service experience and be willing to complete mandatory training and