Remote Patient Care Coordinator – Texas

UNAVAILABLE; Dallas (TX); Remote; USD 42,000 - 54,000; Full time

Job summary

The US Oncology Network in Texas is seeking a Contact Center Care Coordinator to join Texas Oncology. This is a remote role requiring residency in Texas, with occasional onsite training.

The role focuses on coordinating healthcare services, scheduling appointments, and delivering outstanding customer service while connecting patients, families, providers, and facilities. Qualified candidates will have a high school diploma, 1 year in customer service, familiarity with medical terminology, and

Qualifications

• High school diploma or equivalent required.
• 1 year of customer service or call center experience preferred.
• Healthcare experience and familiarity with medical terminology.
• Proficiency in Microsoft Office applications.

Responsibilities

• Ensure a positive patient experience and satisfaction.
• Respond to inquiries via phone, email, and chat in a timely, professional manner.
• Provide accurate information about services to patients and providers.
• Resolve customer concerns promptly and effectively.
• Document customer interactions and record details of inquiries and complaints.
• Follow up with customers to ensure issues are resolved.
• Meet or exceed service level metrics and collaborate with team.
• Stay informed about services and promotions.

Skills

Customer service

Call center experience

Microsoft Office

Medical terminology

Bilingual Spanish/English

Education

High school diploma or equivalent

Job description

The US Oncology Network in Texas is seeking a Contact Center Care Coordinator to join Texas Oncology. This is a remote role requiring residency in Texas, with occasional onsite training.

The role focuses on coordinating healthcare services, scheduling appointments, and delivering outstanding customer service while connecting patients, families, providers, and facilities. Qualified candidates will have a high school diploma, 1 year in customer service, familiarity with medical terminology, and